Content Missing

Alexander S.

I used the Conduct app (formerly known as Continuata Connect) to download and install the library files.

I have Kontakt 5, 6 and 7 on my system, though K5 obviously doesn't work as VST on Mac because I see only the AU plug-in. In regard of the loading issue I've tried this with K6 as well as K7, in both cases same result.

Alexander S.

Update: I tried copying those very files from the external onto the internal Mac drive and loading from there - no problem!

I guess there's something wrong with the search function on external drives on Mac.

But at least there's a workaround…

Jeremy_NI

https://community.native-instruments.com/discussion/comment/174351#Comment_174351

That's interesting. Can you give names of these libraries (preferably free ones) and link their installation guides, so we can try and reproduce this issue?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/174351#Comment_174351

A colleague of mine suggested the following: I Constantly Have to Relocate My Products in Native Access (macOS)

Does that point you in the right direction?

Alexander S.

Unfortunately no. I checked the mount info and all, it all looks good there.

I found out something different, though: Despite being sure I selected APFS when initializing my external drive, it seems to be formatted with APFS case-sensitive. At least it says so in the disk utility.

Based on this revelation I tried the following: I created a volume on that external drive with APFS (non case-sensitive) and lo and behold, from that drive loading Performance Samples Vista works like a charm, no missing samples content.

The problem though is: Some Kontakt libraries need case sensitivity. I found out when copying my content to this new volume. Finder would say something like "can't copy because one or more files would be the same on the target volume" .

Does that mean I have to keep two differently formatted volumes and distribute my content according to case sensitivity of the sample developer? That can't be it, can it?

Jeremy_NI

@Alexander S. Thanks a lot for your feedback. That makes sense, this is what is written in this article:

Notes on Hard Drive Formats on Mac Computers

Make sure to only use hard drives that are not formatted case-sensitive for installing and using NI products on Mac computers.

I would suggest to contact the developer regarding this issue.

Alexander S.

Thanks, Jeremy, for your help. I just checked. Seems that only 1 library (pearl grand piano) has this issue, so I guess this it. YAY!! :)))

Jeremy_NI

https://community.native-instruments.com/discussion/comment/174746#Comment_174746

Well, you're the one who found the solution. I hadn't thought about the case sensitive drive thing. Taking note for future similar cases, so thank you!