Kontakt 7 - Low screen refresh rate on NVidia G-Sync displays

rig
rig Member Posts: 2 Newcomer
edited December 2022 in Kontakt

Hi,

On my NVidia G-Sync enabled display, the screen refresh rate is usually around 144 fps.

  • When I select the Kontakt 7 application, the refresh rate consistently drops to around 20 fps. When I select another app it returns to 144 fps.
  • Same issue with the Kontakt 7 VST within my DAW (Reaper 6).
  • If if I disable G-Sync the problem disappears. Ditto if I move Kontakt 7 to my other, non G-Sync monitor.
  • The problem didn't exist with Kontakt 6 or older versions. It worked smoothly on a G-Sync display.

This looks like a bug introduced in Kontakt 7...

Richard

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,789 mod
    Answer ✓

    Hey Richard, the best way to report a bug is to contact our support here: http://bit.ly/NIsupport_kontakt Please include the result of your support tool. Thanks in advance.

  • pbthrash
    pbthrash Member Posts: 27 Newcomer

    Well, the best way to fix it is to fix it. Reporting here have advantage because other users (like me) see this and know that they're not alone with this problem.

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