Double-charged for Kontakt 7 update

Hey,

I recently purchased the update to K7 (reference number xxxxxxxxxx) and have unfortunately been double-charged for it, seemingly due to an error in payment processing. I do have a support ticket number logged for this and getting this resolved is kind of urgent for me as I do still have other bills that come due next month.

Is it possible to reverse one of the charges here? Thanks.

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Uwe303

Hello,

only native can do that, pls contact support and they will handle it. https://support.native-instruments.com/hc/en-us/sections/360000092537-Webshop-Orders

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Uwe303

Hello,

only native can do that, pls contact support and they will handle it. https://support.native-instruments.com/hc/en-us/sections/360000092537-Webshop-Orders

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