Cant install #KONTAKT 7 with #NATIVE ACCESS ?

yucate
yucate Member Posts: 8 Member
edited October 22 in Kontakt

Library 2 was downloaded - but KONTAKT 7 is queued since hours and tried everything possible - Ain´t working. Any thoughts ?

Screenshot 2022-10-06 at 10.16.43.png

cheers

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  • yucate
    yucate Member Posts: 8 Member

    IT just got a bit more WEIRD. Kontakt 7 disappeared completely from Native Access ?

    Screenshot 2022-10-06 at 10.41.47.png


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @yucate What is your operating system ?

  • yucate
    yucate Member Posts: 8 Member

    Mojave ( 10.14.6) auf MACPRO

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    Please add Native Access and the ntkdaemon in the list of programs with Full Disk Access: How to Enable Full Disk Access on macOS

    You can find the ntkdaemon application here: Mac HD/Library/Application Support/Native Instruments/NTK

    Uninstall Kontakt 7 following these steps: How to Uninstall Native Instruments Software from a Mac Computer

    Restart your computer and install Kontakt 7 again.

    Did that work out?

  • yucate
    yucate Member Posts: 8 Member

    Did this already all. Also I can not uninstall something which is

    first not installed, second not in NATIVE ACCESS available.


    Funny first it was available now its not anymore , even after refreshing NA:


    Thanks

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @yucate I contacted you by email, our Native Access specialists need to have a look.

  • heinrichz
    heinrichz Member Posts: 33 Member

    I have the same problem with the Kontakt 7 app not showing in Native Access. I'm also using Mojave 10.14.6.

    What to do?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @heinrichz Kontakt 7 only supports 10.15 as stated in the system requirements: https://www.native-instruments.com/en/products/komplete/samplers/kontakt-7/specifications/

    The only solution is to update to 10.15.

  • heinrichz
    heinrichz Member Posts: 33 Member

    It's unfortunate indeed that Kontakt 7 only runs on Catalina because I end up having problems with some of 32 bit libraries as far as I understand. That's why I have been staying on Mojave.

  • KidFiction
    KidFiction Member Posts: 1 Newcomer

    The reason I am on Mojave is because Native Instruments installer won't register their legacy software. I upgraded Komplete a few years ago but have around 400 older tracks that are built with Battery 3. That plugin works perfectly on Mojave, but Native Instruments has decided not to allow its registration server to register it. So if I upgrade I loose around 400 of my own productions (Thanks NI).

    I'm 99% sure the same is true with Kontakt 7... it works fine on Mojave but NI has decided you're not going to get it. I understand it's not officially supported, but why block download/instillation/registration??

    This would seem to be one of the basic tenants of trust between professional developer and professional consumer.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @KidFiction Although Native Access 2 will not provide the installers for Battery 3, Native Access should still authorize Battery 3 on your system. You can find the installer here: Where Can I Download the BATTERY 3 Installer? You need to enable Legacy Products in Native Access preferences.

    Now because Battery 3 was discontinued in 2013, that is 10 years ago, the installer will not work on newer MacOs systems. MacOS after 10.15 doesn't allow any kind of software that has 32 bit coding, that includes Battery 3. Because Battery 3 was discontinued, there will not be new installers for it, as it's not developed anymore. You are still able to use your software on an older operating system.

    For Kontakt 7, it was conceived on newer MacOs, the general rule is to support the last 3 MacOS operating systems. It might work on 10.14 but it was not tested and is not officially supported.

    I understand it can be frustrating and difficult to keep up but it's not only NI decisions in play here.

  • _Stevie_
    _Stevie_ Member Posts: 29 Member

    I'm having the exact same issue but on Windows 10. Kontakt 7 doesn't show here at all.

    Running NA 3.2.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @_Stevie_ There seems to be an issue with Kontakt 7 NFR licences (I checked your account and it looks like you have one of those). Can you go in Native Access's preferences and tick this box?

    image.png

    When this is ticked, is Kontakt 7 showing now? Might need a refresh or restart of Native Access as well.

  • _Stevie_
    _Stevie_ Member Posts: 29 Member

    Hey Jeremy! Sorry, I completely missed your reply!

    That box was indeed already ticked here. But I got help from a beta team member and now it seems to work! On a different note (not the same issue, I know), I have updates showing that I already installed and they don't seem to go away, odd 😕

    Not sure if this is a related issue.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @_Stevie_ Which updates are showing? For what products?

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