Problem: I start Komplete Kontrol. Next I turn on the Komplete Kontrol S88 but it gets stuck at the 'Komplete Kontrol; Smart Keyboard Controller screen'. The S88 buttons are inresponive ((see https://youtu.be/D4VLAxASz6w)). When I then disconnect and reconnect the usb cable, it will go to the general midi screen. However, but again the buttons don't function. For example, when I press 'Setup' on the S88, the screen will stay at the general midi screen. However, the strange thing is that the lighted buttons on top of the screen do change (see https://youtu.be/mJp-xQJjoXk). For example, when I press 'Instance' then I see the most right button lighting up (which normally showed 'Select' on the screen if I am not mistaken). If I press Browser, I can even select an Virtual Instrument but it just does not show up in the S88 screen (but I can see it in the Komplete Kontrol software). Is this a software problem, of is the S88 broken?
I use Windows 10 With Komplete Ultimate 13 (all updated to the latest versions).
I tried to reinstall (several times) following this procedure:
Uninstall (from Settings --> Apps)
-Komplete Kontrol
-Drivers
-Bome midi
In Windows Device Manager:
Remove all NI devices
- NI
- Bome Virtual Midi Enumerator
Reboot
Reinstall Komplete Kontrol via Native Access
Reboot
Now in Device Manager under Sound, video and game controllers the "BorneMIDI: Komplete Kontrol DAW - 1 (1)" appears
Start Komplete Kontrol as Administrator
Stop Komplete Kontrol
In Windows Services:
Check if all services are running; if not then start them
Turn on Komplete Kontrol S88 (I used USB2 port)
In the Device Manager the following now appears
Under software devices:
Komplete Kontrol DAW - 1
Komplete Kontrol DAW - 1
KOMPLETE KONTROL EXT In - 1
KOMPLETE KONTROL EXT Out - 1
KOMPLETE KONTROL In - 1
KOMPLETE KONTROL Out - 1
Under NI USB devices:
Komplete Kontrol S88 MK2
Start Komplete Kontrol
In KK Preferences in MIDI the KOMPLETE KONTROL (EXT) -1 and Komplete Kontrol DAW - 1 ports are now
selected.
Keyboard still unresponsive.......
From Task Manager I also started NIHardwareAccessibilityHelper (in Startup tab) since this was also disabled.
Stop Komplete Kontrol
Turn off S88
Turn on S88
Start Komplete Kontrol
S88 shows up in the menu "Controller" in the Komplete Kontrol software