Transfer ID - serials for bundled software

alex_z

Hello, I bought

MASCHINE MK3 HW and 

Komplete Kontrol S49 MK2

second hand with the bundled software.

To get the bundled software, I was told to get the Transfer-ID from the previous owner.

Therfore the previous owner has requestet the License Tranfer from Native Instruments.

From Native Instruments he only get serial numbers, but they don't work, only the hardware serial fom the Maschine MK3. In one serial is also one letter or number missing. The 3 other serials do not work, because the base product would be missing. 

Why Native Instruments didn't give the previous owner the Liscens Transfer ID to send it to me or where I can get working serials to get the bundled software.

I need help. Thx

alex

maniacintosh81

This sounds like the seller hasn't requested license transfer IDs or not the right way.. I just had to deal with one of them once but that ID was longer as a usual NI serial number and had much more letters in it. It was for a hardware transfer.

Usual way of transferring bundled software is to transfer the hardware - and only the hardware. That way the second hand buyer gets all bundled base software and the seller also keeps licenses of these. That is very useful to keep update/upgrade paths intact. Only if any additional software should be transferred - for example hardware came originally with Komplete 13 Select and the seller made an upgrade to Komplete 15 Standard meanwhile - this software needs to be transferred on its own. (In the made example this would the upgrade to Komplete 15 Std). As these weren't bundled to the hardware the seller doesn't keep licenses in this case.

If the Maschine Mk3 serial worked it wasn't registered to a Native ID yet.

First try should be to contact seller. He should check if the sold items are still registered in his account in My products and serials. If so he needs to request the transfer IDs (again.) If this doesn't work out or the seller doesn't cooperate you'll need to contact NI support. You will most likely need a proof of purchase and pictures of the hardware serials on the devices.

Buying or Selling a Native Instruments Product Second-Hand

How to contact NI Support