Battery has spontaneously reset to factory defaults - cannot relocate samples/expansions

Battery 4.3.1

MacOS 15.5

Mac mini M2 Pro

~~Ever since updating Battery to most recent version~~, Ever since the forced update to NATIVE ACCESS… Battery reset to factory default. Battery does not "see" any of the expansions I have installed. And I cannot make it locate the kit and sample locations, which are located on my external SSD. See attached screenshot of Battery opened in stand alone and example of some the expansions that are not showing up in Battery's Kit browser.

Screenshot 2025-06-17 at 6.31.29 PM.png

Next, see attached screenshot of trying to make Battery point to the file locations. It doesn't do anything after choosing the folder location, and there is not option to close the window.

Screenshot 2025-06-17 at 6.35.20 PM.png

If I try to make Battery search my system, it crashes 100% of the time. See attached screenshots.

Screenshot 2025-06-17 at 6.37.30 PM.png

Screenshot 2025-06-17 at 6.38.01 PM.png

Screenshot 2025-06-17 at 6.38.27 PM.png

I'm very confused how to fix this without messing everything else up. Should I uninstall Battery and reinstall? If I do so, will it duplicate the sample library? After reinstall, will it automatically see the expansions I already have installed? How does this affect Komplete?

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oobe79

Hello. I think I have found the problem. After opening up Battery in standalone, then going to Settings>Library, clicking on User and finally, “Rescan”, this restored all the Native Instruments Expansion kits and samples to Battery’s Factory Library browser. This seems to be a bug, since these Expansions are not User or Third Party kits and samples, so they should have been correctly listed in the Factory Library browser after installing Expansions through Native Access. And this aberrant behavior is new since recent updates to KK, Battery, and Native Access (no idea which one of these updates caused this). Is anyone else seeing this bug? Posting this here just in case someone else on macOS has had this issue after updating.

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Jeremy_NI

@oobe79 How do the expansions show in Native Access? With a repair sign?

Can you check the installation file path and take screenshots for one of the missing products?

oobe79

@Jeremy_NI

Thanks for responding. Some of them did, in fact, show "Repair" in Native Access. There were many instances of this that involved both Expansions and Kontakt instruments (East Asia, Ashlight, etc.). I went through each one diligently and pointed Native Access to each one, successfully "repairing" them. Some of them, about 10% I estimate, said to "Update" after the repair was done, even though everything that I have installed was already the most recent version. This is very weird behavior.

But unfortunately, this did not fix the problem. After repairing and updating everything in Native Access, I opened up Battery, and it still does not show any of the Expansion kits in the preset browser. Using the search feature in Battery does not find any of these factory kits either. It's only the factory kits that are shown. I then reinstalled Battery from Native Access, but it did not fix the problem. Attached screenshots show a portion of my Native Instruments Library (installation path) with some expansions, such as Deep Matter side-by-side to Battery's preset browser that does not show Deep Matter (or any other expansion kits).

Screenshot 2025-06-18 at 7.40.57 PM.png

Lastly, these Expansions are showing up in the Battery Library under Settings. I will use Deep matter again as an example. See attached screenshot.

Screenshot 2025-06-18 at 7.44.02 PM.png

Jeremy_NI

@oobe79 Ok but can you post screenshots I've asked for? There's an ongoing issue for some Mac users with Native Access, we would like to see if that's happening to you too. It will be helpful for the troubleshooting.

oobe79

@Jeremy_NI Sorry I am confused what screenshots you need. The installation file path in Native Access is setup correctly.

oobe79

@Jeremy_NI

I am not sure if this is the screenshot you are asking for. This is my Native Access showing the Expansions in the background and the File Management settings window in the foreground showing my installation paths next to a Finder window showing the matching external SSD directory with all my Native Instruments content, matching the installation path in Native Access.

Screenshot 2025-06-21 at 12.24.56 PM.png

Jeremy_NI

https://community.native-instruments.com/discussion/comment/231522#Comment_231522

We just needed to check if it was a recent known issue with Native Access and it doesn't seem to be the case here. I'll contact you by email regarding this, my colleagues will need to have a deeper look in your system.

oobe79

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