Why doesn't the firmware detect my Komplete Kontrol M32 midi keyboard?

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mcynsha
mcynsha Member Posts: 3 Newcomer
in Komplete Kontrol

I bought a komplete kontrol m32 midi keyboard and at first it worked fine until one day it just stopped working, I bought another pc thinking that was the problem but now it doesn't work either and the error comes when I try to scan the midi with the firmware driver

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  • PK The DJ
    PK The DJ Member Posts: 2,762 Expert

    Can you explain what you mean by "scan the midi with the firmware driver"?

  • mcynsha
    mcynsha Member Posts: 3 Newcomer

    I download the firmware from the web and when I open it it asks me to connect the keyboard USB and press RESCAN, even though the keyboard is connected to a USB 3.0

  • JesterMgee
    JesterMgee Member Posts: 3,367 Expert

    Have you tried another USB port?

    Have you checked in your computers Device manager to see if the keyboard appears listed as an attached device (assuming Windows)

    What is the error that comes up (screenshot)?

    Sounds like the keyboard is not being detected by the computer to me. Also try a USB 2.0 port as it does not need a USB 3 port, maybe something has gone wrong. Also, maybe check the USB cable is inserted all the way in the back of the keyboard, pull it out and push it back in again.

  • mcynsha
    mcynsha Member Posts: 3 Newcomer

    I tried with a USB 2.0 and 3.0.

    Does not appear in device manager

    image.png

    This is the error that comes up

    image.png
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