Kontakt 7 + Logic Pro 11.1 = No Display and Browser/Plug In buttons do not work on S61 MK3

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oobe79
oobe79 Member Posts: 167 Advisor
in Kontakt

Hi.

Kontakt 7.10.7

Logic Pro 11.1

M2 Pro Sequoia 15.3.1

When inserting Kontakt 7 in the Instrument slot in Logic Pro, the library browser on my S61 MK3 initially comes up and is functional. However, as soon as you select an instrument/preset, the display on my S61 MK3 changes to the last used MIDI template, and the Browser and Plug In buttons are not backlit or operable. The DAW button is still backlit and is operable. The instrument still plays, but I can only use the plugin on the computer to make any changes. I cannot go back to the library on my keyboard, and I cannot make any changes to the instrument's parameters or change presets on the S61 MK3

This behavior does not occur when using Kontakt in standalone. When Kontakt is in standalone, everything works fine.

I searched and could not find a specific thread that addresses this bug.

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin
    Answer ✓

    Ok, can you try the following? Delete your User Preferences

    1. Hold down the alt key on your computer's keyboard and click Go in the Finder menu bar. Choose the appearing Library entry in the drop-down menu.
      (If the Library entry does not appear when you hold down the Option / Alt key, please use the alternative method at the end of this article.) GoMenuFinderUserLibrary.png
    2. Navigate to Preferences.
    3. Depending on the Kontakt version you are using, delete the following file:
      Kontakt 5: 'com.native-instruments.Kontakt 5.plist'
      Kontakt 6: 'com.native-instruments.Kontakt Application.plist'.
      Kontakt 7: 'com.native-instruments.Kontakt 7.plist'
      Kontakt 8: 'com.native-instruments.Kontakt 8.plist'
    4. Restart your computer.
    5. Start Kontakt as a standalone application
    6. Open in Logic.
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Answers

  • oobe79
    oobe79 Member Posts: 167 Advisor

    @Jeremy_NI

    Please advise

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin

    If you try Kontakt 8 or Komplete Kontrol in Logic, is the integration working?

    Do Logic, Kontakt, Komplete Kontrol and the Hardware Connection Service have full disk access? How to Enable Full Disk Access on macOS

    Since oyu're on Sequoia, also check the following: TIP Sequoia adds an extra step when installing NI Hardware (Keyboards or Maschine) and Native Access

    Please also try setting your keyboard to MIDI 1.0: How to Switch a Kontrol S-Series MK3 Keyboard to MIDI 1.0

    and finally if the issue is only in Logic try resetting Logic to default and delete the CS file as explained here: https://knowledge.apogeedigital.com/how-to-reset-logic-pro-trash-preferences

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,839 mod
    edited February 18

    It may also possibly be this:

    USB-C Connectivity Issue:

    Problem:
    Some computer chipsets made between 2020 and 2023 have a known USB-C error that can't be fixed. This can cause sporadic problems with USB-C peripherals like the Kontrol S MK3, including connection failures, freezing, or issues with firmware updates.

    Solution:
    If you experience these issues, try using a USB-C hub between your Kontrol S MK3 and your computer. This can help avoid the problem and ensure a stable connection. This is critically important during firmware updates, as data loss could cause broken firmware. Make sure the hub supports both power and data transfer.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,839 mod

    You could also try: Logic Pro > Control Surfaces > Rebuild Defaults

  • oobe79
    oobe79 Member Posts: 167 Advisor
    https://community.native-instruments.com/discussion/comment/211778#Comment_211778

    I don't have Kontakt 8.

    Yes, Logic, Kontakt, Komplete Kontrol, and Hardware Connection Service all have Full Disk Access.

    NIHostIntegrationAgent and NTKDaemon have permission to access local network devices.

    My keyboard is set by default to MIDI 1.0

    I deleted the Logic Pro cache and preference files.

    None of these helped. See additional post below.

  • oobe79
    oobe79 Member Posts: 167 Advisor
    https://community.native-instruments.com/discussion/comment/211873#Comment_211873

    I already connect my keyboard to my Mac through a powered USB-C hub. Komplete Kontrol works just fine. Kontakt worked just fine in Logic Pro with my keyboard prior to the most recent update.

  • oobe79
    oobe79 Member Posts: 167 Advisor
    https://community.native-instruments.com/discussion/comment/211875#Comment_211875

    I believe it rebuilt the control surfaces when deleting the Logic Pro preference files, but tried this nonetheless. I'm starting to realize that this behavior is far more complicated and bizarre than I realized. Let me explain.

    When I sat down at the keyboard/computer tonight to try all of these suggestions, I initially tried to load up a Kontakt instrument, and randomly selected Deft Lines. As usual, the keyboard display briefly flashed the Deft Lines GUI and then switched to the Default MIDI template, while the Browser and Plug In buttons went dark. However, I closed Logic Pro and reloaded it, and this time selected the JA Choir instrument, and everything started working. Next, I pressed the Brower button, which worked and selected another instrument. This time, it loaded the new instrument GUI on the display, but voiced both the new instrument as well as the JA Choir at the same time. I tried several instruments, and this behavior persisted. I shut down Logic Pro again, reloaded it. This time, it worked properly. …until I selected Vocal Colors. A particular preset, Blips on Air, crashed Logic Pro every time I played F#4. I did repeated this 3 times.

    I then went through all of @Jeremy_NI suggestions above. After which, everything went back to my original problem with the display not working when loading a Kontakt instrument in Logic Pro. And that is still where it remains.

  • oobe79
    oobe79 Member Posts: 167 Advisor

    @Jeremy_NI @Matthew_NI

    Thank your creating the ticket with IT after uploading the System Report. I received the response below yesterday, which is deeply concerning to me:

    The problem here is, I think, that you need Kontakt 8. The KK MK3 and Kontakt compatibility works with Kontakt 8 latest version.

    I added a test license to your account.

    You can instal it now via Native Access.

    Can you give it a try? This would be nice of you. Thanks in advance.

    He is suggesting that my problem is that my MK3 keyboard is suddenly no longer compatible with Kontakt of any version earlier than the new one. I don't know what the limitations of a test license are. I have asked, but have not yet received a response. Is it like a demo version? Does it become inoperable after a certain period of time? But to be clear, I was not planning on updating to Kontakt 8. It seems unacceptable that the combination of MK3 keyboard + Logic Pro + Kontakt 7 has suddenly become an incompatible combination. Maybe this person is just incorrect; I certainly hope so.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin
    https://community.native-instruments.com/discussion/comment/213735#Comment_213735

    I'm sorry for this misunderstanding. The MK3 keyboard is fully compatible with Kontakt 7. My colleague will get back to you.

  • oobe79
    oobe79 Member Posts: 167 Advisor

    hi Jeremey. I still have not heard anything.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin
    https://community.native-instruments.com/discussion/comment/214577#Comment_214577

    My colleague is out sick, if he's not back tomorrow I'll forward your case top another colleague.

    In the meantime can you check how the Komplete Kontrol plug-in works with the keyboard inside Logic? It would be interesting to see if the issues are the same. Thanks.

  • oobe79
    oobe79 Member Posts: 167 Advisor

    Komplete Kontrol works fine inside Logic.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin
    Answer ✓

    Ok, can you try the following? Delete your User Preferences

    1. Hold down the alt key on your computer's keyboard and click Go in the Finder menu bar. Choose the appearing Library entry in the drop-down menu.
      (If the Library entry does not appear when you hold down the Option / Alt key, please use the alternative method at the end of this article.) GoMenuFinderUserLibrary.png
    2. Navigate to Preferences.
    3. Depending on the Kontakt version you are using, delete the following file:
      Kontakt 5: 'com.native-instruments.Kontakt 5.plist'
      Kontakt 6: 'com.native-instruments.Kontakt Application.plist'.
      Kontakt 7: 'com.native-instruments.Kontakt 7.plist'
      Kontakt 8: 'com.native-instruments.Kontakt 8.plist'
    4. Restart your computer.
    5. Start Kontakt as a standalone application
    6. Open in Logic.
  • oobe79
    oobe79 Member Posts: 167 Advisor
    https://community.native-instruments.com/discussion/comment/214777#Comment_214777

    This seems to be working now! Thank you for helping me.

  • oobe79
    oobe79 Member Posts: 167 Advisor

    Arggggghhhh… never mind that. It's back to doing the same thing. Plug in and Browser modes are not available on the MK3 when loading Utopia in Logic Pro.

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