I tried a reinstall first.
Rescan.
Checked Install Paths
Read the other cases. I do not have User Presets Selected.
Help
You need to run GR7 is standalone mode before any DAW use.
VP
Also, you have *.* in the search field and a color dot (a.k.a "Favorite tags") selected... Factory presets are not color-tagged by default, so you would not see/find any anyway.
