the E2 key does not work

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Vanni_1953
Vanni_1953 Member Posts: 1 Newcomer
in Komplete Kontrol

Good morning, I have the Komplete Kontrol S88 mkII Keyboard, the E2 key does not work, not only does it not sound, but it does not even emit the Midi Note signal. The software I use is Logic pro X. Playing the key with much greater force, however, it sounds. I imagine it is a question of the mechanical contacts of the key. I live in Monopoli in Puglia (ITALY). To which assistance center can I take it?

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  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    If you open Komplete Kontrol in standalone, do you have the same issue? If it is the same then it's most probably a hardware defect, then please reach out to our Hardware support here: https://bit.ly/NI_support_Hardware

    If it only happens in Logic, then it's a Logic setup issue.

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