Issues with Komplete Kontrol S88 MK2 After PC Reset

mayydji
mayydji Member Posts: 1 Newcomer
in Komplete Kontrol

Hello everyone,

I’m experiencing an issue with my Komplete Kontrol S88 MK2 after resetting my PC, and I’d appreciate any guidance or suggestions.

The Problem:

Since reconnecting the S88 to my PC, I’ve lost access to its advanced features. Here are the key points:

  • The buttons on the keyboard that are usually lit (e.g., navigation buttons) are now off.
  • The only lights active are those for the keys themselves.
  • The screen displays the message: "Komplete Kontrol Smart Keyboard Controller" when I power it on. It feels like the keyboard isn’t properly configured.
  • I can’t access advanced functionalities like the Komplete Kontrol menu from the keyboard’s screen or set the key velocity to the maximum.

Interestingly, the keyboard does appear to be detected in the preferences of the Komplete Kontrol software.

What I’ve Tried:

  1. Uninstalled and reinstalled the drivers.
  2. Uninstalled and reinstalled Native Access and the Komplete Kontrol software.
  3. Purchased a new USB-B cable and connected it directly to the PC.
  4. Ensured all software and firmware are up to date.
  5. I’ve already checked if the two NI programs in the Services section of the Task Manager were running (by the way, I can only find one out of the two).

Unfortunately, none of these steps resolved the issue.

Additional Information:

Before the PC reset, everything worked perfectly. The keyboard has no visible hardware damage, and the new USB cable is fully functional. I didn't use a USB hub. My laptop works with Windows 11 and it is up to date.

Has anyone encountered a similar problem or have any idea how to fix this? Is there a specific setup or re-initialization process for the S88 MK2 after a PC reset that I might have overlooked?

Thanks in advance for your help!

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Answers

  • Vocalpoint
    Vocalpoint Member Posts: 2,899 Expert

    What - exactly - does this mean:

    "Resetting my PC"

    If you used the standard function in the OS to do this - there could a ton of reasons this is not working. Some of which may actually end up forcing a full reinstall of Windows.

    In my Services (Windows 10) I see three services - not two.

    Here is my install order (S61 MKII) to ensure a perfectly working NI keyboard.

    IMPORTANT NOTE: The keyboard is NOT connected until Step 3

    • Install Komplete Kontrol Software (v2.9.6 Standalone)
    • Install Native Access (v3.16.x)
    • Connect USB-A to USB Root Hub 3.0 (MUST be a port on the motherboard/computer)
    • Power on Komplete Kontrol S61 MKII
    • Confirm driver in Device Manager
    • Open Komplete Kontrol and review device settings

    I can confirm this works - without fail.

    VP

  • PoorFellow
    PoorFellow Moderator Posts: 5,174 mod

    @mayydji ,

    Be sure to use latest version of Native Access for your OS

    To sort of narrow down the problem and confirm that connection and keyboard works then maybe just do a Midi activity test ? : How to Monitor the Output of a MIDI Controller

    Also check that you have the NIHardwareservice and NIHostIntegrationAgent services running in the background in task manager. : My Komplete Kontrol Keyboard Does Not Start

    Also when reinstalling the Komplete Kontrol then also use the the NI reg tool when having uninstalled old to remove any remnants.

    Then tell us what went wrong if anytihng

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