Where has customer support gone
Having to use Ai which is useless, waiting 25 min for agent and nothing, why can't I raise a ticket?
Comments
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I also dont know how, but after writing with the AI, I had a ticket after some time via email, then i used the word "******" and they closed my ticket because of inappropriate language … So it seems they have no real people for support and then they cant handle complaints
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As soon as you see the AI chat you know a company is throwing customer service under the bus. It'll be either the AI chat or other users to resolve the problem. I did get a call logged after waiting form 30min for an agent who didn't appear though I wasn't aware till I got an email.
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No one here will be able to "resolve the problem" unless you actually explain what the problem is.
I'll assume it's with Kontakt based on where you've posted - but what? 🤔
(applies to both posters)
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Concur with @PK The DJ
The crew here can help you plow through some issues quickly - and others not so much.
Let us know what it going on - maybe we can help.
VP
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Its resolved itself. I was more commenting about the whole AI chat rubbish, that is still there and it doesn't seem to let you raise a ticket unless you've been sat there for 30 minutes.
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