Where has customer support gone

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necroscope
necroscope Member Posts: 23 Member
in Kontakt

Having to use Ai which is useless, waiting 25 min for agent and nothing, why can't I raise a ticket?

Comments

  • ThomasL
    ThomasL Member Posts: 4 Newcomer

    I also dont know how, but after writing with the AI, I had a ticket after some time via email, then i used the word "******" and they closed my ticket because of inappropriate language … So it seems they have no real people for support and then they cant handle complaints

  • necroscope
    necroscope Member Posts: 23 Member

    As soon as you see the AI chat you know a company is throwing customer service under the bus. It'll be either the AI chat or other users to resolve the problem. I did get a call logged after waiting form 30min for an agent who didn't appear though I wasn't aware till I got an email.

  • PK The DJ
    PK The DJ Member Posts: 2,768 Expert

    No one here will be able to "resolve the problem" unless you actually explain what the problem is.

    I'll assume it's with Kontakt based on where you've posted - but what? 🤔

    (applies to both posters)

  • Vocalpoint
    Vocalpoint Member Posts: 4,039 Expert

    Concur with @PK The DJ

    The crew here can help you plow through some issues quickly - and others not so much.

    Let us know what it going on - maybe we can help.

    VP

  • necroscope
    necroscope Member Posts: 23 Member

    Its resolved itself. I was more commenting about the whole AI chat rubbish, that is still there and it doesn't seem to let you raise a ticket unless you've been sat there for 30 minutes.

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