Where can I get the version 1.7.6 nikksm3dfu.inf firmware file for the Komplete Kontrol S88 mk3?

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Carpengui
Carpengui Member Posts: 22 Member
in Komplete Kontrol

Since the firmware updater application is STILL HOPELESSLY BROKEN after a full year of the keyboard being released, I'd like to have the firmware file so that I can have Windows 10 install it instead. Anyone know where I can download that file (or whatever the newest one is named)??

Thank you kindly.

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  • mykejb
    mykejb Moderator Posts: 2,612 mod

    I'm pretty sure the .inf file isn't firmware, it's part of the Windows driver installation package.

    What problems are you having with the updates? I've not seen the same volume of failures reported recently.

  • DunedinDragon
    DunedinDragon Member Posts: 1,114 Guru
    edited September 2024

    Copy this link to your browser and follow the directions precisely

    https://support.native-instruments.com/hc/en-us/articles/16567321051805-How-Can-I-Update-the-Driver-and-Firmware-of-My-Kontrol-S88-MK3-on-Windows?

  • Carpengui
    Carpengui Member Posts: 22 Member

    @mykejb : you are correct, of course: in my frustration, I wasn't entirely clear. The 'inf' files are not the driver files themselves… more like 'helpers' or driver configuration files for the o/s.

    What's happening is this: I launch the firmware updater, then the keyboard states that it's doing the update… complete with the rainbow lights and warning about leaving it powered on. However, it never leaves that state, and the updater stops communicating with it. My best guess is that the driver download is failing and both sides effectively give up… which takes us to Step 10 in the procedure cited in the above comment.

    @DunedinDragon : that is precisely the procedure that I'd like to use… already knew about it. What I wanted to know was this: where is that driver that's supposed to be downloaded to the board? How can I know we're getting the right one in step 18?

    I'll cut to the end of the story: as I have been typing all this in real time, the updater continued to fail a couple more times… until it didn't. I have no idea what changed (though my computer decided to restart itself and install an update in the middle of all this, so maybe there's a noteworthy data point). Immediately after that reboot, I tried to run the update procedure once more … and somehow it worked. I got past step 9 without going on to see step 10, and then a green 'successfully updated' message appeared.

    I'll stand by my original complaint, though: this updater is not good. It should be highly fault-tolerant and it is clearly not. Any communications glitch and it gives up. Barring something catastrophic, though, I think I'll stick with firmware version 1.7.6 from this point forward.

  • DunedinDragon
    DunedinDragon Member Posts: 1,114 Guru

    That's why I referred you to that particular tech note because I had the exact same issue on this last update and following those specific directions finally resolved it. I'm glad you got yours fixed though.

    I've followed up on this issue with someone from the Dev team and no one quite understand what happens to throw the keyboard and the OS into this state because it happens so rarely that it's hard to replicate. They just know how to fix it. All I know is I had to start with the FRESH copy of the unzipped firmware after following those directions before it all went through flawlessly.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    Please try the following:

    Kontrol S-Series MK3 Troubleshooting Guide

    Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

    If that didn't help, get in touch with our support here: https://bit.ly/NI_support_Kontrol

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