When I try to open the factory library using Kontakt in ProTools it crashes.

faffa
faffa Member Posts: 1 Newcomer
edited September 5 in Kontakt

The other day, I updated my mac OS to 12.7.6 and Protools to 2021.3. Then, if you open Kontakt with Protools and try to start up a sound source such as the factory library, it will crash. It also crashes with most sound sources such as The grandeur and albion ONE. Hybrid keys can be activated for some reason. Massive and other programs that do not go through Kontakt open normally. All of them open without problems when used standalone. (Kontakt7 and KompleteKontrol also crash in the same way)

I would appreciate it if someone could tell me how to improve it.

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 355 mod

    Helllo faffa,

    This sounds like a Product Usage issue.

    For the crashes, I would kindly suggest to check these Knowledge Base Aricles below:

    Kontakt Crashes

    KOMPLETE KONTROL Crashes

    Can you please apply the steps in this Knowledge Base Aricles above and let me know about the results afterwards☺️

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