Bought Spitfire's OPW Shoe Factory fault after installation

Marc Neys · 2024-09-03T10:24:23+00:00

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Bought Spitfire's OPW Shoe Factory fault after installation;

I added the serial and located the map. It shows in Native Acces as installed.

It doesn't show in Lontakt 7.

If I try to open instrument via 'load' I get message 'The instrument belongs to a library thyat is not installed currently'

I re-installed and updated Native acces and Kontakt 7, I re-intstalled the library from Spitfire.

Added the serial and located again. Same issue.

Any Ideas.

DAW Cubase 13. I installed several Spitfire libraries before in the same way, never a problem.

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Jeremy_NI

Have you tried to load it in Kontakt in standalone? What version of Kontakt 7 have you installed? YOU can click on the NI logo to check the version. Does the standalone match the version shown in Cubase?

DunedinDragon

I had the same problem with another Spitfire library last week (HZ02) Han Zimmer Drums. The way I got it working is I opened Kontakt 7 with the side pane enabled. I then used File→Load and selected the Spitfire instrument file from the location I specified it to be located and once it loaded I had the banner on my pane. It also showed up in my Kontakt 7 library view but as a folder without an icon. I still have an open ticket with Spitfire to get further info on how to get it all working correctly.

Marc Neys

Thanks for the reactions.

My Kontakt 7 version, the stand alone, is 7.10.6 in Cubase it is the same.

The OPW Factory library shows in Native Access as well as Kontakt 7 (stand alone and in cubase)

If I single click one of the instruments, I hear the sound. If I doubleclick to actually open the instrument I get the message "This instrument belongs to a library that is currently not installed"

Yet in Native access it says 'installed'

I have already reset and installed again (with the adding of serial and locating the folder, etc.)

Same problem.

Jeremy_NI

It's strange, these Instruments and Snapshots folders should not show there. When did these folders started to appear?

How did you install the library exactly? Like this? Setting Up a Third-Party Kontakt Library

Please try to rest Kontakt's database:

Reinitialize the Kontakt Database

Hold down the alt key on your computer's keyboard and click Go in the Finder menu bar. Choose the appearing Library entry in the drop-down menu.
Navigate to Application Support > Native Instruments.
Delete the following folder: "Kontakt 7"
Start Kontakt as a standalone application (not in your DAW).

Marc Neys

Hi,

Yes I installed all my libraries like explained in your link.

I don't use Apple, Reinitialize Kontakt Database example in your answer is for Apple.

Marc Neys

I did Reinitialize (for Win) but the result is just the same as on the pictures.

I see the library, hear instrument with single click but get fault message when I try to open instruments.

I also see the library as installed in Native Acces.

Jeremy_NI

@Marc Neys I've contacted you by email regarding this issue, my colleagues will need to have a deeper look.

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