Session Guitarist - Picked Acoustic not showing in Kontakt 6 and 7.4.2

synthestra
synthestra Member Posts: 3 Newcomer
edited August 9 in Kontakt

Even though Session Guitarist - Picked Acoustic shows up in my installed libraries page on NI Access, it does not show up in my library panel in the Kontakt 6 or 7 window. All other Session Guitarist instruments show up. I tried re-installing in NI Access w/o success. How do I get it back in my library panel?

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  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    What is your operating system? What version of Kontakt 7 have you installed on your system?

  • synthestra
    synthestra Member Posts: 3 Newcomer

    MacOS 10.15.7, Kontakt 7.4.2, Kontakt 6.8.0

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    Ok now I understand. There were updates for Kontakt libraries that broke compatibility for Kontakt 6 (and earlier Kontakt 7 versions). You simply need to downgrade the library. We provide all the necessary links in this thread: Previous versions of recently updated Kontakt libraries / compatibility with K6 older libraries

  • lu2
    lu2 Member Posts: 4 Newcomer

    Thanks for the support, I have the same issue with Kontakt 6 and also couldn't open old sets after the recent 'Session Guitarist' updates.

    The downgrade of 'Session Guitarist Electric Sunburst Deluxe' to version 1.0.0 worked, but 'Session Guitarist - Picked Acoustic' did not: As mentioned in the thread above, it has to be installed from the ZIP archive on Windows, and then activated via the legacy version of Native Access. However, the download from Google Drive always fails for me.

    Please provide the Session Guitarist - Picked Acoustic Library.zip file from another source, if possible.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    Here is a link where you can get both the zipped library and iso file: Picked Acoustic 1.0.0

  • lu2
    lu2 Member Posts: 4 Newcomer

    Thanks for the link and helping to solve the issue. The download works now for me, but the ISO also contains the installer program in version 1.1.0 ('Session Guitarist - Picked Acoustic 1.1.0 Setup PC.exe'). Could you please provide version 1.0.0, I think it's not enough to downgrade to version 1.1.0 (?).

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @lu2 Sorry, this link was supposed to also contain the library. I tested the link ifor the library and it's working, can you try again? Picked Acoustic Zipped Library

  • lu2
    lu2 Member Posts: 4 Newcomer

    OK, it worked. Much appreciated.

  • synthestra
    synthestra Member Posts: 3 Newcomer
    edited September 26

    Thanks Jeremy_NI,

    I downloaded the Session Guitarist - Picked Acoustic ISO and installed it (which seemed successful), but I do not see a new library to install in Native Access. I only see V 1.1.0 in "Installed Products" What is the next step? Unfortunately my email at comcast.net went down, and I cannot see your previous posts. I have now changed to xxxx. Thanks

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    https://community.native-instruments.com/discussion/comment/177735#Comment_177735

    This is an external installer, once you ran it, you only need Native Access to activate it. Is it still not showing in Kontakt 6?

  • lu2
    lu2 Member Posts: 4 Newcomer

    @synthestra: Watch out for the * footnote in that thread, noted right at the bottom of the list for "Session Guitarist Picked Acoustic 1.0.0 (Win)". Unfortunately, I had to install a legacy version of Native Access in order to install the manually downloaded "Session Guitarist - Picked Acoustic ISO".

    (Quite unfortunate , since this software isn't cheap, and now there is already the next update of Kontakt coming. I hope that future updates will make sure that old compositions/sets still work after updating the software…)

    @Jeremy_NI: Thanks again for your support, the fix worked in my case.

  • Matt Hughes
    Matt Hughes Member Posts: 1 Newcomer

    Hello NI team, I am running MacOC 10.15.5 and picked acoustic is no longer showing up in Komplete Kontrol after making updates last night in Native Access when I bought a few new products. (Ukulele, Guitar Rig 7 and Acoustic Sunburst Deluxe).

    It seems similar to the issue above, but when I download the new ISO for picked acoustic, my Mac seems to think the file needs to be updated for me to access it. I'm getting an error message that says the digital signature is not trusted, but there seems to not be a way to get the computer to trust it in privacy and security settings (which is usually an easy fix).

    Is it possible my MacOS version is too old? I also tried downloading and installing the latest version of Kontakt thinking that would help but the issue persists. I show Kontakt 7 in Native Access, but when I open my DAW (Logic Pro x) I show Kontakt 6.8. My sincere apologies for long post. Thanks in advance!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    https://community.native-instruments.com/discussion/comment/196289#Comment_196289

    Please get in touch with my colleagues here: https://bit.ly/NI_support_NA

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