Komplete Kontrol Not working with MK2 beyond basic midi function

Trei

So I have a komplete Kontrol mk2 61 that works and plays.

Is recognised as a midi artefact in the standalone settings yet is not recognised at all when trying to select from the dropdown.

It does not offer much aside from midi mode.

The browser does not light up and for all the research and chatgpt I've done no one seems to have a answer.

I have attached as many relevant images as possible.

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Matthew_NI (on leave until November)

What went wrong:

• Komplete Kontrol 3.3.0 shipped on 2024-08-01.
• Komplete Kontrol 3.3.0 broke connection for some A, M and S MK2 keyboards (MK3 was unaffected).

Why it went wrong:

• In certain circumstances, Komplete Kontrol 3.3.0 was inadvertently ignoring NIHardwareAgent, a service used by A/M/SMK2 keyboards.
• This service handles Komplete Kontrol's NKS integration for those keyboards, thus causing a failure to connect for affected users.

Severity and Symptoms:

• The A/M/SMK2 keyboards for affected users would still have functioned as generic MIDI and DAW Controllers, but experienced a failure to connect to Komplete Kontrol 3.3.

Please accept my sincere apologies for the incident.

Komplete Kontrol 3.3 was in beta for weeks, and passed all of our own internal tests as well –both manual and automatic. The variable that had to exist for the above incident to be true didn't surface until we released en masse to a much larger audience.

Solution:

We deployed Komplete Kontrol 3.2.1 rollback installers via the Community Forum overnight, solving the issue for any user who we were able to reach and had prepared an email to send to all users today, had the issue not been properly solved.

The good news is… Komplete Kontrol 3.3.1 contains a fix, has been deployed worldwide and should appear in your Native Access 2 accounts already, or within minutes.