I'm having trouble downloading a library to an external hard drive

washingtonirving

I am trying to download a big sample library (Slate + Dash Landforms, about 70GB) and don't understand why it's not working — I have followed the advice on the support page:

https://support.native-instruments.com/hc/en-us/articles/360001976417-Native-Access-Error-Message-Downloading-Product-failed-could-not-create-new-file-or-truncate-existing-file

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Example 1

In the screenshot below, the user has set their external harddisk as the Download location. While this is fine to do, a dedicated folder must be chosen on that harddisk. The root disk location cannot be chosen. The correct location in this case should be /Volumes/Sandisk 480/Downloads. The other locations in this example are set correctly.

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However I continue to get the message "Download failed: could not create new file or truncate existing file".

Has anyone else had any issues with this? Any help would be much appreciated!

DunedinDragon

It sounds like you haven't granted system admin rights to Native Access.