Is anyone else having issue communicating with NI customer support recently? I went to the support page, as mentioned by many in the community and on NI website. I entered my query and asked to connect to customer support.
Got this message - Currently, there is no agent available. We have created a ticket for you and will get back to you as soon as possible via email.
But there is no confirmation about this 'ticket'. It's been more than 24 hrs. now.
How do I know if ticket is raised? Is there no direct email for support?
❓️ Anyways, now that I am here, I will state my issue -
I had to format my system C drive (Windows 10) and after doing so, I installed Native Access. All my libraries were on a separate SSD and Native Access linked those correctly once I entered the relevant location. No issues here.
But the libraries are not visible in Kontakt 7. I checked the community & tried all the solutions (including deleting komplete.db3 file) but nothing seems to work for me. Even tried re-installation of Kontakt 7.
In Kontakt, the libraries are not even present in library manager (File → Options → Libraries dialogue box - image attached) so as a result, they are not visible in Kontakt interface.
What is the working solution?
I do not want to break Native Access link with my libraries…those are correctly showing 'installed' as they should. The only issue is between Kontakt ←→ Native Access communication.