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Piano Colors crackles/clicks while playing on Komplete Kontrol S61 Mk2

GilbertoResendez Member Posts: 2 Newcomer
edited May 2022 in Komplete Kontrol

Hi, I just bought Piano Colors and I'm getting frustrated on the buffer-like crackles and clicks that sound while playing on my S61 Mk2 (specially while playing multiple notes in a fast pace). I already checked for different buffer sizes, deactivating the Audio Input Device and all sorts of possible solutions relating to buffer size, latency and CPU Usage issues. I'm using Ableton Live 11 but the problem also persisted while switching to Maschine software and even the Komplete Kontrol stand-alone app. Also I'm installing most of my Native Instruments plugins on an external "Samsung T7 SSD" (since it's near impossible to install everything on my computer's internal SSD). Piano Colors seems to be the only plugin to give me these buffer-like audio clicks. I just updated everything possible from Native Access and tried reinstalling the plugin without success.

Does anyone had this problem? I really wish to use Piano Colors to play live, but this is a major setback



  • JesterMgee
    JesterMgee Member Posts: 1,234 Expert
    edited May 2022

    Don't have the instrument in question (is it a Kontakt instrument)?

    But one thing you have not noted is your audio interface or the settings you are running (Buffer size, samplerate)?

    My guess is you are using your computers inbuilt audio interface and using the default WASAPI shared drivers which no matter the buffer, sometimes will just not work reliably with all content especially streaming content because it can easily be interrupted and cause "hiccups".

    The minimum solution would be to use ASIO drivers (ASIO4ALL for example) which will bypass the shared windows mixer and provide a more reliable higher priority bus for the audio and if this works better, consider investing in a decent audio interface that has a native ASIO driver.

  • GilbertoResendez
    GilbertoResendez Member Posts: 2 Newcomer

    Hi, sorry for not specifying. Im using a Solid State Logic SSL 2+ audio interface with my Macbook Pro 2018 running on Big Sur 11.6. Its not a Kontakt instrument but an independent sampled instrument from one of the collections by Native Instruments. Just noted that the problem occurs with most of the sampled instruments installed on my external SSD. I would try to install them on the built in drive on my computer but there's not enough space available (these libraries are extense, like 20GB).

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,522 mod
    edited May 2022

    @GilbertoResendez What format is your external hard drive ? You should format it to APFS: Notes on Hard Drive Formats on Mac Computers Other formats are known to bring the kind of performance issues you describe.

    Also make sure to give Kontakt and your DAW Full Disk Access: How to Enable Full Disk Access on macOS

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