How can I solve unstable Kontakt 7 Licening on my 3. (Dual-CPU)Server-Samplelibrary-Slave-PC

fahl5 · 2024-05-09T13:36:42+00:00

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I am owner of the current Komplete Collector Edition. I also have always had an additional Kontakt-Licens which I recently updated to Kontakt 7. I have recently bought a third PC for my Setup. It is a Server-PC with Dual-Xeon-CPU and 256GB RAM to come along with a large Amount of Orchestral Samplelibraries.
As far as I am informed, a third PC in the Setup cant be a Problem when working with the Collector-Edition especially when another additional Kontakt Licens was recently updated to Kontakt 7.

But since Month I have a severe issue with instability of the Kontakt Licening-System. The first Support-Request Answers and researches led me to the workaround to delete or replace the current Native Access.xml in the Folder "C:\Program Files\Common Files\Native Instruments\Service Center". That has helped for some times. But finally does not solved the Problem at all. I already have a directlink to that folder on my Screen and do delete more and more often without satisfying result the Native access File (including restart of the System and restart of Native Access). In so far I do have the impression, that there must be a bug which prevents me to make use of my license of Kontakt 7 and the Libraries I have licensed for it.

It is a pitty, that Native Instruments has closed their personal Support-Section, which I have expirienced in many years to be very efficient, serious and helpfull. The current Bot system just do not understand anything at all about the Problem I have and I would be very lucky, if anyone in the comunity would have the time to read the full post, think about the possible Reason of the Problem and is able to make constructive suggestions for a solution, but however, I still believe a professional personal support would be the right adress for problems like that and I hope Native Instruments would keep up the quality of Suport I am used to get previously.

kind regards

Steffen

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Jeremy_NI

@fahl5 There is already other threads you started. I'm closing this one as it's going nowhere and you're just complaining and arguing with people that are just here to help out. You are in contact with our support, they will get back to you.

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fahl5

And if there would really anything founded in the userconditions, that contradict the posession and usage of more than License on the same Account and in the same Homenetwork? Why ever should than any "technical support" post Links to FAQ-Pages about deleting the Native Access.xml in order to be able to use a second license simultaneaously to another. If this would ever have been against the conditions to use the license it would have been easier and clear just to inform, that this kind of usage is already excluded by the conditions. But they even tried with their simply wrong and uninformed advices to let me use the third licens as I intended it. How could than anyone believe that three weeks later, when they realise, that it would be a bit more to do than just link some FAQ-Pages, suddenly it alledgly would have been already forbidden all the time. This is just such an unbelieveable unintelligent pretext to justify just the lazyness of the Support or the Developmentsection. Just stay with the facts: There is a real problem with a Product NI has sold, and now they refuse to take their responsibility to solve it.

fahl5

Dear Maciej Repetowski: Just writing anything without really understanding the problem is meaningless if real help for real problems is needed. And sorry to say, non of your three postings has had anything helpful at all. Hints about "text blocks", or any strange things about "offload parts of an orchestration" which you believe are mingled with the product-specs of Kontakt 7 seem to me just baldly uninformed in respect to the real Problem and not needed at all and has really not a bit to do with the severe Authentication-Problems of Native Access on my third PC.
So either you try to understand the real Problem first before you try to help, or you better just stop commenting, what you don't even tried to understand.

Dear Kubrak

No I don't use a NAS. That is not the Problem one of my Workstations is simply a Dual-Xeon System. But indeed there is no Mention of any incompatibility of Dual-Xeon Systems in the Specs, so that cant be the reason why Native Instruments obviously refuses constantly for nearly 3 Weeks any real Problem investigation.

And yes that is exactly what I want to get: working on "one System with one License" Not more and not less.

I have already paid for three Licenses to be able to work independent of the other PC's on each one with it's own K7 License. And that is the Point where obviously the mistake happens and where real technical Support is needed. Of course it would be much easier and presumable much more stable if Native access not only handles the fact if you have any License for a certain Software in your account, but would also like Pace ILok make transparent if a certain Account has multiple Licenses for one Product and would that way much better be able to assign a certain License to a certain system - what definitely would make sense, if they want to have one License registered for each working Software at a Time.

Maciej Repetowski

https://community.native-instruments.com/discussion/comment/156591#Comment_156591

Sorry to be blunt, but the problem is you didn’t do your homework. NI licensing is quite straightforward and they tell you what you CAN do. Means that any other usage besides that, is what you CAN’T do. Simple.

fahl5

Bluntness obviously doesn't help to become more substancial:
Again you simply still don't understand the Problem:

What I want to do is exactly "straightforward" what the NI-Licening promised to allow:

"One Licens for One System working at a time".

There is absolutely nothing anywhere written what restrains or contradicts that.

Period!

But exactly this seems to be what the NI-Licening-System makes reacting completly weird and unpredictable. It is absolutly not the case that it would simply forbid anything in any consequent way. No the unpredictable instability of the Licening is "the Problem" and this is a real technical Misfunction in any case, which deserves real technical support and not such uninformed meaningless discussions.

And even not any Support-Guy has anytime in the last three weeks pretended, that what I intend to do with my three separate paid Kontakt 7 Licenses on three different PC's, would breach only the least Paragraph of any existing Licening-condition.

No they even tried to "help" me to get it run with superficial Links to FAQ-Articles about deleting the Native Access.xml etc.

No there is really nothing at all "straightforward" with that problem, neither the Licening via Native Access nor the lazy and delaying reaction of the so called "technical supprt".

As I said, please just try to understand the Problem better before you comment like that.

Maciej Repetowski

Your rig is atypical, your configuration is atypical, your use of Kontakt is atypical.

But, I think I’m done with commenting. You are right and everyone else is wrong, got that. 🤪

Vocalpoint

@fahl5

"As I said, please just try to understand the Problem better before you comment like that"

Have to be honest - I am really trying to understand the problem. But it seems to be accompanied by a hateful pointless rant that uses up 4 (very disjointed, non-English type) paragraphs each time you post.

Would it be possible to type just three sentences - listing your computer types, OS types (from ALL 3 systems), errors you are receiving and anything else that you are experiencing that is holding you back from your software working?

Kubrak

@fahl5

OK, so you need to run Kontakt on dual CPU computer and it is not possible? Or what is the problem?

You on one side speak about server and multiple interconnected computers…. And on the other side you say that you just need to run Kontakt on several computers.

It is no problem to run Kontakt on three computers at the same time even with having just one licence, if one decides so. It just violates Licence Terms.

It is not even any problem to install Kontakt on ten computers and run it on ten computers at the same time even with having just one licence, if one decides so. It just violates Licence Terms…. But technically it is possible.

So, I do not understand, what is source of your problem. And as I already have written. I have about five licences for Kontakt at my account and absolutely no problem. Having multiple licences on one account cannot be source of your problem.

As Vocalpoint already wrote. It would be helpful if you describe computers used, OS used, DAW used, the way you authorise NI SW. And in which way you want to use your computers.

Maciej Repetowski

Scratch that…

This is a quote from your post from May 27th:

“And that the Native-Instrument-Authentication system a License-Management does not reflect the possibility that the same User might use a certain software more than on one System simultaneously.”

NI license DOES NOT ALLOW to use single Kontakt license on more than one computer (networked or not, VEP or not) at the same time.

So no, it “does not reflect the possibility”, it states that there is no such possibility. Clearly.

Which you didn’t read or have misunderstood.

Now, how to use multiple Kontakt licenses at the same time on three computers networked together, that’s the question only NI can answer.

I am done here, my friend. You can fight with windmills as much as you like but they are still windmills, not dragons 😉

fahl5

I already mentioned even here in postings before, "that the Problem occurs on a Dual-Xeon Win 11 Pro Workstation". You just have to take a look on the screenshots which opened this Thread nearly 3 Weeks ago and you already have most of the Answers you are asking me now for.
The Problem does not occur on the other two PC's so I really don't know why you ask for their OS. The only "Error" is that in a very unpredictable way I am sometimes asked to "buy or activate" Kontakt and this behavior can be different between the Plugin and the Standalone version. Both has had moments where the one was licensed where the other was not. But I think I have repeated this Information already more than thousand times, without any substancial Problem- investigating reaction of the NI-support at all.

Of course the technical Support already knows absolutely everything about my setup and Systems from the standard questions one have to answer before starting a Support request.

There was never anything hold back from My side. It's is the Support, which simply ignores most of my requests and the few which are answered unveil such an ignorance of all Information they got from me, that I wonder what ever qualified them to do this Job.

And btw. after nearly three weeks of delaying Non-support with a few uninformed Responses with some Links to general FAQ-Tipps is now a Part of the Problem which cant be otherwise spoken about than with clear and critical words about the many Mistakes and Ignorance it shows.

Dear Kubrak it is good to hear, that what I intended to do (run three different K7 Licenses on three different PC in my Network "at a time" could not be anything what should not be technical possible or infringe any usage conditions (as other here tried to insinuate). The more I think it deserves, that a technical Support would try to do at least any troubleshooting to get to work, what is legal and meant to work like that.

fahl5

Ok Maciej Repetowski from quoting without understanding the least context, your missing understanding of the Problem does not become more convincing.

Again: no one except you is talking about using one License on three PC's at a time. It all about using on each of thoses PC's another separate License of K7 that mean three Licenses on three PC's and as Kubrak confirmed that is obviously nothing which is against any terms of Licens. So your decision not to disturb the discussion any longer is very wellcome.

And yes the question why Native access react so unpredictable unstable in authenticating my third Licens on the Dual-Xeon-Win-11-PC was posed since nearly three weeks to the technical Support. And the nearly completely missing serious response of that so called "technical Support" is now part of "the Problem" and of course not a "Windmill" but Part of the Product-Responsability of the one who sells Kontakt 7 Licenses for the Use of "One License for one PC working at a time".

Jeremy_NI

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