Crashes when using Kontakt on M2 / M3 Macs

Adil_NI

Customers who use Kontakt 7 on Apple computers with M2 or M3 processors may experience intermittent crashes. These have primarily been observed when attempting to load Kontakt 7 as a plug-in inside of GarageBand, but may also occur in other hosts, or when running Kontakt 7 as a standalone application.

We are currently working on a fix to the issue, and have an experimental build of Kontakt available. Please note that this update is in the process of being verified, and may introduce other unforeseen issues. If you’d like access to this experimental update, please get in touch with our Customer Care team here: https://bit.ly/NI_support_kontakt. We will also publish this experimental fix to our beta community tomorrow.

For those who wish to continue using the released version of Kontakt, the following workarounds may reduce the frequency of crashes:

• Avoid using an external monitor if using a MacBook
• Try an alternate connection (e.g. displayport / thunderbolt if using HDMI, or vice versa)
• Adjust resolution or frame rate of external monitor
• Use a different external monitor

Additionally, early testing indicates that the crashes are less likely to occur on macOS 14.5, which is currently in public beta. However, no timeframe for this macOS update is currently available.

Best,
Adil