Session Bassist - Upright Bass missing in Kontakt

TidandWeeJock1
TidandWeeJock1 Member Posts: 7 Member
edited October 22 in Kontakt

Hi,

When trying to install this new instrument it is showing in Native Access but not in Kontakt.

The message is shown on the attached screenshot when I try to load the instrument from the hard drive as it does not show in Kontakt.


Screenshot 2024-04-06 at 10.28.24.png

I am using Kontakt 7.8.1 in Big Sur, which is not compatible with 7.9.0, but the NI website shows Upright Bass is compatible with 7.1.8.

Any thoughts? I have tried the My KONTAKT 7 Browser is Empty or Incomplete ? link to no avail.

How do I get this through to Native Instruments?

Cheers

Neil

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    edited April 8 Answer ✓

    @TidandWeeJock1 There was a mistake on our website, minimum version is Kontakt 7.9. Please update Kontakt to the latest version. It has been corrected already. Sorry about this!

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    edited April 8 Answer ✓

    @TidandWeeJock1 There was a mistake on our website, minimum version is Kontakt 7.9. Please update Kontakt to the latest version. It has been corrected already. Sorry about this!

  • teachers
    teachers Member Posts: 2 Newcomer

    I cant seem to find upright bass on mine... it shows it as available and I see it in the path and on my hard rive. I am on Kontakt 7.8.1 and I dont see an option for 7.9. Please let me know. I need to have this working for a client by tomorrow.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    edited April 16

    @teachers What version of Native Access are you using? Please use the latest version, available here: https://www.native-instruments.com/en/specials/native-access-2/

  • LostInFoundation
    LostInFoundation Member Posts: 4,477 Expert
    edited April 16

    It could be a case like OP, where he says his Big Sur is not compatible with 7.9.0.

    @Jeremy_NI Is there anything NI can do about these situations happening lately? Putting out instruments that can be used only by people on the latest OSes surely is counterproductive for NI. I think a little more effort in making them work for a wider range of computers would lead to more people having the ability to buy them. And less users stumbling on issues (specially if an error on the requirements statement on the site leads to people buying products that cannot run on their devices)

  • teachers
    teachers Member Posts: 2 Newcomer

    I downloaded it using the newest version of native access, yes.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @teachers Oh I see on your profile that you're on MacOS 11 too. Unfortunately, MacOs 11 is not supported anymore with Kontakt 7.9, only MacOS 12, 13 and 14. You can either update your operating system and if it's not possible ask for a refund.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @LostInFoundation Yes, you're right, it seems to be the same situation. Unfortunately we're not able to maintain more than 3 Mac operating systems at a given time with Apple releasing a new OS every year. There is definitely some improvement needed on the whole Kontakt libraries compatibility and interdependency.

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