S61 MK3 screen not showing "artwork" (pic for example)

MrBluemountain

So... I'm not the biggest tech guru, so when something that's supposed to work doesn't, I'm lost. It started out working perfectly with no issues. Then all of a sudden, the keyboard wouldn't connect with Kontakt 7. I then reinstalled the "hardware connect service", and now it at least connects. Only issue: Why does it look like this now? Where are all the pretty pictures?

I moved the installations to my D-drive since I ran out of space on my C-drive. Does that make things stop showing correctly? Do I need to install them all again? Help!

Matthew_NI

Try this first https://support.native-instruments.com/hc/en-us/articles/360018591137-Product-Pictures-are-Missing-in-the-Komplete-Kontrol-Maschine-2-Browser

Matthew_NI

Try this first https://support.native-instruments.com/hc/en-us/articles/360018591137-Product-Pictures-are-Missing-in-the-Komplete-Kontrol-Maschine-2-Browser

MrBluemountain

@Matthew_NI Couldn't for the life of me find anything on it. It seems to have done the trick though and is rebuilding the library now. Thanks!

Matthew_NI

Happy to help!

Sunborn

https://community.native-instruments.com/discussion/comment/137322#Comment_137322

Important note about this solution:

"Locate the folder named NI Resources and move it to the trash"

Users who create a lot of custom NKS resources, must be aware that they should always keep a backup of their work. If you delete this folder and then you go to Native Access and click the Refresh button, Native Access will restore only the "official" files, not yours!