Every one of my contents in komplete kontrol fails

remiserogilmour

I am relatively new to the NI world as I just got my komplete kontrol s61 mk2 almost a year ago. So far I have been very happy with the performance of kontrol and it has become my standard software to control all my virtual instruments from NI, Arturia and others.
Since yesterday KK suddenly started to malfunction. Half of my virtual instruments don't load when I open them directly in KK, whether they are from Artia or NI, and many others load halfway, not letting me preview them and when I play them they are missing notes or sound extremely low in volume. I tried to install it again without success. My entire library is installed on an external SSD, which on review seems to contain all the same information as always. In Native access everything indicates that it is installed correctly and when using for example the instruments directly in Kontakt or in Arturia standalone they work without any problem. What could be the problem? Does anyone have experience with this type of error? Thanks!

Vocalpoint

What kind of computer? What OS? And most importantly - which version of Komplete Kontrol?

And - when was everything normal? vs Not Normal?

VP

remiserogilmour

Right, silly of me to forget to write down the data.
I have a Mac mini M1, with Komplete Kontrol 3.1.2 and with, and (now I think I just realized the problem) Sonoma 14.3.1. I probably started to have problems after the update, because until I had Ventura everything worked without any problems...

Vocalpoint

https://community.native-instruments.com/discussion/comment/133431#Comment_133431

Well - there you go. Tons of stuff still does not work on Sonoma - even now.

Including Komplete Kontrol:

macOS 14 Sonoma Compatibility Statement – Native Instruments (native-instruments.com)

If I were a Mac guy - Ventura is the way right now.

VP

Jeremy_NI

@remiserogilmour There are no big known issues with Sonoma, so not sure if your issues are linked to Sonoma or it's coming from something else.

What products are you trying to load?

Does it happen in Komplete Kontrol or Kontakt in standalone? What happens there?

Are Komplete Kontrol, Kontakt, Native Access and your DAW all have full disk access? How to Enable Full Disk Access on macOS

What's the format of that SSD drive?