HELP PLEASE 🙏 Anyone else having issues with Mk3 keyboard midi randomly changing pitch?
I bought a new S49 MK3 keyboard end of Oct '23. Worked fine until last week. The problem is now whenever I try to play an instrument - apparently with aftertouch capabilities - the pitch randomly shifts up half a semitone (sometimes 3/4 semitone) and sticks for random number of notes/chords and then will correct to proper note/pitch. Ni support suggested I use MIDI monitor software to capture MIDI data. I did so and pitch wheel and mod wheel seem to be functioning correctly. However, when I play keyboard notes - the data shows random 'pitch wheel' data interspersed in key/note data. Obviously, this accounts for random pitch shifting while playing. I think I this is a keyboard hardware failure related to aftertouch components? Still waiting to hear from NI support for remedy or directions to return keyboard for repair or exchange. I'm in middle of several productions and my keyboard is utterly unusable! HELP PLEASE!