Kontakt 6 has disappeared from my system after update

Rip
Rip Member Posts: 2 Newcomer

I updated my copy of Kontakt 6 to the latest version (6.7) this afternoon. Once the update had run, Kontakt disappeared from my system completely. In my Native Access it now appears in the Uninstalled products tab, and no matter how many times I install it, it can't be found anywhere on my system.

Can this please be looked into, because this is a lot of libraries I suddenly can't use, and I've had no issue with Kontakt up to now.

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Answers

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    What version of Windows are you running?

  • Rip
    Rip Member Posts: 2 Newcomer

    Windows 10.

    I’ve had the same computer since 2017 and even updated Kontakt 6 before now without any problems.

  • Matt_NI
    Matt_NI Administrator Posts: 1,082 admin

    @Jeremy_NI Did you get any similar reports ?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,887 mod

    No reports so far, @Rip By disappearing from your system do you mean the whole computer or your DAW ?

    If you go to Native Access preferences and check the installation paths for Kontakt:

    Can you run it from the location indicated in your preferences ? Or is it just in your DAW ? What DAW are you using then ?

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