No Power / Dark Screen after Firmware Update from Komplete Kontrol MK2 S88

SlamaMusic

Hello everyone, this is my first post and I am very desperate and appreciate your help!

Yesterday during working with Logic Pro suddenly a message plopped out that I should upgrade my Firmware of Komplete Kontrol MK2. When I updated something crazy happened - a Link opened to update my Piano and during updating I think I saved and closed my Logic Project and turned off the Piano. So - the updated failed and now if I want to turn on again nothing happens. Like it is switched off.

I upgraded and deinstalled Komplete Software in Native Access but nothing changes. My Interface is from Focusrite Scarlett 18i20 if that is relevant.

Does anybody of you have an idea how to fix it? If it want to update manually I need to turn on my Keyboard again - so that's not possible. Thanks!

Jeremy_NI

@SlamaMusic What happens when you power it on? Does it light up at all, any light animation? Have you tried it on another computer?

If nothing lights up, unfortunately, you'll need to contact our hardware service: https://bit.ly/NI_support_Hardware