S88 Mk2 not detected by Komplete Kontrol (faulty USB cable!)

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140bpm
140bpm Member Posts: 1 Newcomer
in Komplete Kontrol

Hi There,

Just in case this may help other newbies on their initial set-up (i.e. connecting your keyboard for the first time via USB).

I spent a long time trying to understand why when I powered up my new S88 Mk 2, and connected the USB cable, I was staring at the following on the S88 Mk2 display;

faulty_usb_cable_display.jpg

And in the Komplete Kontrol software, the keyboard wasn't detected;

not_detected_on_usb.jpg

The problem?

The brand new USB cable supplied with my S88 Mk2 was faulty.

Device manager didn't react when the USB cable was connected / disconnected.

After swapping the USB cable for a known working USB cable . . . . Ta Da!! 😊

after.jpg
komplete_kontrol_after.jpg

I'm ashamed to admit it took me a while to find the cause.

I couldn't find any of the screenshots above in the user manual, etc.

The supplied USB cable looked to be of very high quality. It was connected directly to a USB3 socket on my PC (not via an unpowered USB hub, etc.). But, it was clearly faulty.

I just thought I'd mention it, in case it helps someone else in the same situation.

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