Kontrol S49 MKIII stuck in Default MIDI Template

spartacus216
spartacus216 Member Posts: 3 Newcomer
edited November 2023 in Komplete Kontrol

Forgive me but I'm pretty new to NI. I updated the firmware to the latest one and I double checked it updated okay but now I'm stuck on it saying Default MIDI Template. What do I do? Am I doing something wrong?

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  • spartacus216
    spartacus216 Member Posts: 3 Newcomer
    Answer ✓

    nevermind I fixed it myself

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,845 admin

    @spartacus216 Care to share the solution with us?

  • charliewise
    charliewise Member Posts: 1 Newcomer

    How did you fix it?

  • Ralik
    Ralik Member Posts: 12 Member
    You come here with a problem expecting help and then ghost everyone without giving a solution after you've fixed it? How is the forum supposed to help if you do that? The point of the forum is for people to find solutions to similar issues they've encountered. An answer would be very much appreciated.
  • Matthew_NI
    Matthew_NI Product Team Posts: 1,398 mod

    It was probably a connection issue, or installers that were not up to date.

  • DunedinDragon
    DunedinDragon Member Posts: 946 Guru
    https://community.native-instruments.com/discussion/comment/133550#Comment_133550

    Chances are he just had to meticulously go through the details contained in the announcement in this section about updating the firmware. I know it took me a couple of times going through it to make sure I accomplished each step of the process accurately. That was the worst part of getting my keyboard up and running correctly, but it was worth it. I can't blame him for ghosting everyone. Once I got mine up and running I was way too busy setting it up and configuring it to come back here for a couple of days.

  • Morgan maury
    Morgan maury Member Posts: 1 Newcomer

    C'est simplement un conflis USB essayez sur plusieurs ports ou changer de câble ou retirer les autres cable set tester mais rapidement vous trouverez la bonne connexion, et je crois que le cable NI est un peu limite sensible voir contrarié

  • Bazamataz
    Bazamataz Member Posts: 3 Newcomer

    I had the same problem, I could not use my Kontrol S49, it was stuck in the Default MIDI Template screen. I updated the firmware as it asked, it was working for a few hours, I went away to do dinner, came back and it was stuck. No illuminated Browser, Plugin or DAW buttons like before. I think I solved the proble by removing the USB C extension cable that was used, now on the original cable from NI. It was a few feet too short, hence the cable extender, but it was OK pre update. For those with this problem try this solution. My extension cable is the high speed UGREEN that I used. NI could you please provide the USB C cable spec requirements please for longer cables than the supplied one? Thanks

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