S88 MK3 Windows Users - Read this before you try the initial FW Update [SOLVED]
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HI @Ojustaboo Great that it works. I hope you enjoy using it.
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Hi Chris, my win 10 pro was fully up to date, well at least according to windows update.
On Saturday after I got the update to work, I re-installed windows from scratch as I haven’t done that for quite a few years, I have reloaded everything in the past, but always from an image backup from when I initially set win 10 up years ago, then running windows update.
Saturday I did it from the win 10 install media, formatting my drives etc and then spent next 30 odd hrs re-installing everything.
Now in device manager the driver is correctly installed without me having to do what I described in my previous post.
So, yes it is now fixed by MS but for some reason , before my windows re-install, windows would tell me it’s up to date when it obviously wasn’t.
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Hi Chris, allow me to chime in. I feel the pain for @MSB on multiple fronts and many others. My experiences with NI are beyond "Customer Unfriendly." If I were an employee of the company, I would question the balancing act of a significant portfolio of products engulfed by the tangled web of the worst customer/marketplace communicative interchanges seen in modern day technology commerce by far, punishing said marketplace. Employees of NI have to be questioning the eventual slide and impact on job security, frankly! Statements suggesting taking action that is supposedly "results-driven," similar to the patented statement from the one above, have been presented repeatedly with failures in response, solution, or a lot to times no responses whatsoever. Respectfully, your response above I have read a million times, and the rollback in my eyes is creating sparks still after reading it. As an employee, I wouldn't consider this a long-term option for employment because it takes a long time for market share erosion to kick in, and I feel the negative slide dramatically kicks in without "C" suite intervention, unfortunately. What could your leadership possibly be thinking? They should place their heads in other directions that are simple fixes for complexities that only they can drive if willing to do so, but obviously, they are not! Your customer base will eventually drop slowly. Locking them in with the software suite is a tactic and strategy but not the answer. I am contemplating trashing the entire thing and starting over, despite a lot of money tied up in this three-ring circus I have experienced and read about to date. The internet is an asset and a weapon. Whoever is responsible for strategic planning, more words than numbers should plan to reverse this horrific process of customer punishment, irritation, and disgraceful failure in meeting our needs and jump on an immediate turnaround to delight the customer. Product alone can't achieve this; infrastructure does in partnership with the product portfolio! A great lesson learned is in what we did in the 90s at Philips Electronics NV, with Jan Timmer (CEO at the time) implementing a company-wide strategy of delighting the customer! The actions saved the company, and I proudly state that I was a critical executive part of it! Send this note to your "C" suite and tell them to reach out to me to explain the negative impacts of continuing along the lines underway, great products or not. I can also explain the positive effects on share, satisfaction, and economic value. It has to be problematic or en route to something bad, especially with the S88 Mk3 error, a short notice on not supporting the M1 (days...., yes days)! Other decisions that put lipstick on a pig in explanation are not received well by the intelligence of an educated consumer. An excellent start for NI is to "PUT A HUMAN ON THE OTHER END" that can interface with the marketplace (us), a simple solution(s) that appears to defy NI logic for whatever reason (economics, maybe?). Even your retailers find it frustrating dealing with you guys! Overtly stated without a possibility of getting answers with reasonable speed and thorough knowledge of the product. Wake up! NI, you have much to do to change the strategic "eventual doomsday course" that starts to set in, gobbled up by competitive pressures and the loss of customers who have long memories! Your products are too good to allow this to happen to "yourselves"! And despite being above your pay grade, pass this on to your "C" suite to put it in their pipes and smoke it. THE TIME AND MONEY SPENT ON PRODUCTS TO FIND SOLUTIONS AND COME UP WITH "BOOTS INSTEAD OF FISH" MAKES A FISHERMAN CHANGE PONDS", NEVER FORGET THAT NI! The only control we have on this is relying upon a community that, at times, is quite frustrated for the most part. Lastly, did I say the other control we have is where and how we spend our money? This isn't personal because I want you folks at NI to thrive for all of us, but not under these conditions...; it just isn't worth the time!
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I hope I wasn't "unintentionally" unfair at all. If so @chris_NI, I apologize if it came off that way. I do, however, strongly feel NI's inability to communicate and set a customer-friendly, action-oriented strategy for the outside world to embrace is disgustingly obvious. It is my intent to be positive and not besmirch you personally or professionally for that matter. Again, not my style or way of living. It is frustrating, and since you have the suffix _NI, you were the first and "sole" line of communication for me during the extreme frustration dealing with said issues. I did send things in, but started doing this with the URL you gave me, thank you!
As a result of agonizing pain and diligence, I decided to go S61 Mk2, trading my S88Mk1, and am now calling it a day trying to update the firmware for my Mac Sanoma, and guess what? "FINALLY PLAY MUSIC", LOL. Peace all, and Chris, thanks for at least being here. Your leadership needs to support you to support us, otherwise..., it doesn't deliver the right level of outcomes, and clearly is beyond your control. That's it for now, and enjoy your weekend all!
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Sonoma support is coming this quarter, FWIW.
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Today I see there's a new firmware, so I try to update it, yet again I'm having the same problem as I initially had when I bought it.
Nothing has changed since my earlier posts, initially I had to edit .ini file to get device driver to load, but after a fresh reformat/install, Windows 10 automatically installed the drivers fine.
Today when it failed, I checked the device manager, and now for some reason it is no longer installed, before I had two device files, KONTROL S88 MK3 DFU and KONTROL S88 MK3 ODR.
Why would it suddenly decide the drivers are no longer installed?
OK, I'm a patient guy and had read about the various teething problems, hence was well aware of them when I purchased, but if this keeps happening to others, it's sadly going to end up being slated even further in reviews.
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Hmm, I had my S88 turned on before I originally started my PC
just rebooted, this time device drivers are fine
I was typing this as I did the update, fully expecting it now to work, but had the device drivers open as I tried the update, all of a sudden it changed to
and about 20 seconds later
I'm out of ideas?
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Just rebooted and done a screen recording. Note, this time I ran the updater as Administrator, last time I didn't, same result both times.
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Hi @Ojustaboo
I will bring this up with the QA engineers on Monday. Thanks for the video. I'll get back as soon as possible
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I have been getting frustrated that my Win 11 instalation refuses to pick up the NI latest drivers for my S88 Mk3. I raised a support ticket asking for support to send me a copy of the signed drivers (so I could manually install) but the support agent just sent me the unsigned drivers and instalation method. I don't really want to use that process.
Instead I checked out the Microsoft 'Update catalog' ; corporations use this to pick up drivers for their managed instalations. See screen shots.
I can't find the signed drivers on there at all. Either when searching for Kontrol S88 Mk3 DFU or a more general 'KONTROL S88' the only driver on there is the orginal one dated 2022 ; which doesn't work.
NI are you SURE you have got approved drivers submitted and used by Microsoft ? If not it might explan why Windows users arn't getting the new drivers pulled through.
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Hey all, and particularly @Dave Thomas I've created a new post with the latest news and status of the issue. You will find the Windows update numbers as steps to execute if the WIndows update was not enough: https://community.native-instruments.com/discussion/25459/s88-mk3-how-to-fix-windows-driver-and-firmware-updater-issues/p1?new=1
The post is closed for comments so users do not have to go through 3 pages of comments to get the necessary information.
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I just followed the instructions on the link Jeremy posted in the previous comment and it updated fine, took just over 5 mins. Now happily on 1.5.7
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I have tied all this. No success.
Why can’t Native instruments simply supply the wretched driver.
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