White Screen /Unresponsive Kontrol S Mk3 during firmware upgrade

Hi,
I just brought home a new Kontrol S49 MK3, powered it on, and ran through the setup steps. When I reached the step to upgrade the firmware, I ran the KSMK3 Updater, and received the following error:
An error occured while updating your KONTROL S MK3 (error -2). Please disconnect the KONTROL S MK3, unpower it and quit the KSMK3 Updater. Then reconnect the KONTROL S MK3, restart KSMK3 Updater and try performing the update again. Alternatively contract the NO Technical Support.
I followed those directions, first powering off the MK3, disconnecting the USB-c from my computer, and the rest. After powering the MK3 back on, it is now stuck with a white screen, no matter what I do. I tried doing another firmware update anyway, but it failed with the same error.
At one point during the subsequent firmware update attempts, I see the white screen go away momentarily, but it always returns a second later, and the update always fails. I've tried re-cycling power many times, with no change. Please help
Best Answers
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Resolved. After a dozen or so more attempts, it eventually got past the white screen, and then I was able to get it to update after unplugging all my other devices from usb ports and moving the connection from a front connection to the back.
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Posting this in case it could help other users in the same issue.
Kontrol S-Series MK3: Troubleshooting Firmware Update Issues
Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables
1
Answers
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Resolved. After a dozen or so more attempts, it eventually got past the white screen, and then I was able to get it to update after unplugging all my other devices from usb ports and moving the connection from a front connection to the back.
2 -
Thank you for providing feedback that may help others ! 🙂
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Hi all,
Ok soi had my Kontrol mk3 plugged into my Mac via type c, long story short find a adapter for the USB and plug that in and also have the Kontrol mk3 power via the other type c port from the mains so it can update :)
was starting to give up hope but it came through when I did that :)
#LUHG
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It does seem absolutely essential that the Keyboard is Powered in some way. Very short sighted of NI not to realise this, or did they? Maybe they are going to produce a power supply seperately at an extortionate price? I still think for the Premium prices they should include a Power supply as many people's systems just arent powerful enough to run the MK3 series from USB C alone. I hope NI supply all current owners with a Power Supply FREE OF CHARGE just for their troubles, It would be the least they can do.
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I would think most people have loads of USB-C power supplies at home seeing as it's the most popular choice these days. I haven't found the need for additional power, rather a different cable seemed to fix things on my Mac. On my PC the factory cable seems to work fine.
0 -
Posting this in case it could help other users in the same issue.
Kontrol S-Series MK3: Troubleshooting Firmware Update Issues
Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables
1
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