White Screen /Unresponsive Kontrol S Mk3 during firmware upgrade

william.prince

Hi,

I just brought home a new Kontrol S49 MK3, powered it on, and ran through the setup steps. When I reached the step to upgrade the firmware, I ran the KSMK3 Updater, and received the following error:

An error occured while updating your KONTROL S MK3 (error -2). Please disconnect the KONTROL S MK3, unpower it and quit the KSMK3 Updater. Then reconnect the KONTROL S MK3, restart KSMK3 Updater and try performing the update again. Alternatively contract the NO Technical Support.

I followed those directions, first powering off the MK3, disconnecting the USB-c from my computer, and the rest. After powering the MK3 back on, it is now stuck with a white screen, no matter what I do. I tried doing another firmware update anyway, but it failed with the same error.

At one point during the subsequent firmware update attempts, I see the white screen go away momentarily, but it always returns a second later, and the update always fails. I've tried re-cycling power many times, with no change. Please help

william.prince

Resolved. After a dozen or so more attempts, it eventually got past the white screen, and then I was able to get it to update after unplugging all my other devices from usb ports and moving the connection from a front connection to the back.

Jeremy_NI

Posting this in case it could help other users in the same issue.

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

william.prince

Resolved. After a dozen or so more attempts, it eventually got past the white screen, and then I was able to get it to update after unplugging all my other devices from usb ports and moving the connection from a front connection to the back.

PoorFellow

https://community.native-instruments.com/discussion/comment/103532#Comment_103532

Thank you for providing feedback that may help others ! 🙂

ArfaGrekos

Hi all,

Ok soi had my Kontrol mk3 plugged into my Mac via type c, long story short find a adapter for the USB and plug that in and also have the Kontrol mk3 power via the other type c port from the mains so it can update :)

was starting to give up hope but it came through when I did that :)

#LUHG

Zman

It does seem absolutely essential that the Keyboard is Powered in some way. Very short sighted of NI not to realise this, or did they? Maybe they are going to produce a power supply seperately at an extortionate price? I still think for the Premium prices they should include a Power supply as many people's systems just arent powerful enough to run the MK3 series from USB C alone. I hope NI supply all current owners with a Power Supply FREE OF CHARGE just for their troubles, It would be the least they can do.

reffahcs

https://community.native-instruments.com/discussion/comment/106238#Comment_106238

I would think most people have loads of USB-C power supplies at home seeing as it's the most popular choice these days. I haven't found the need for additional power, rather a different cable seemed to fix things on my Mac. On my PC the factory cable seems to work fine.

Jeremy_NI

Posting this in case it could help other users in the same issue.

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables