I received the s88 mk3 keyboard but when I opened it I saw that it is damaged.
I attach photos.
What should I do? Where do you report this problem to have the product recalled and a new one?
Thank you
You can get in contact through support either at the Webshop & Orders or the Hardware Support! , which ever you think most appropriate.
Personally I would use the Webshop & Orders since it is a damaged purchase that you have received, but you can decide for yourself !
if you purchased through NI, submit a support ticket requesting a new unit.
https://support.native-instruments.com/hc/en-us/categories/360000053657-Account-Order
If purchased through a retailer, contact them.
Thanks everyone, I bought directly on the Native instrument website. I reported the hardware ticket. I await a response and hopefully a resolution with courier collection of the damaged keyboard and shipment of a new keyboard.
However, these things are very unpleasant because the damaged corner was protected by polystyrene and therefore I don't think it was a courier problem. However, we hope for a quick solution
