Guitar Rig 7 is not listed on Native Access v3.6.2

Samuel Gonzalez

I tried to install Guitar Rig 7 but is not listed in native access, i already upgrade native access to version 3.6.2 but still not listed the Guitar Rig 7.

Vocalpoint

https://community.native-instruments.com/discussion/comment/101322#Comment_101322

When exactly did you register Komplete Start? GR7 was released on Sept 6 - but I suspect it may have taken NI a while to get GR6 Player out of the Start package and put GR7 Player in - and you registered your package before that change occurred.

You already confirmed that all you see is GR6 (in your screen cap) - so I believe that is all you will get.

Now - you might be able to download GR7 player - but will probably need to consult NI Support to see if it's even possible.

That said - I believe Komplete Start is purely intended as a "cost free" entry point for new NI users to try out the various NI bits in there and see if the value is there for them.

I do not believe it was ever meant to be a never-ending "free" platform where every existing Start user out there magically gets "upgraded" when a new "player" version of any included Start instruments appears in the future.

I strongly suspect if I downloaded K Start right now, registered it under a brand-new NI acct - I would most likely see GR7 in there.

VP

Kaiwan_NI

@Vocalpoint is correct. It sounds like you've got the older version of Komplete Start activated. If you'd like to have Guitar Rig 7, you can create a new account and get a new version of Komplete Start.

Uwe303

Hello,

can you check online under the "my products" page, if you can see it there listed as registered.

LostInFoundation

Check also this article, in case the problem isn’t solved

https://support.native-instruments.com/hc/en-us/articles/360000166958-My-Product-is-Missing-in-Native-Access

Samuel Gonzalez

https://community.native-instruments.com/discussion/comment/100454#Comment_100454

Hello, I only have these registered products

Samuel Gonzalez

https://community.native-instruments.com/discussion/comment/100460#Comment_100460

Hi, I already check my email used in my NI account and reset thee xml file mentioned in the article and still not work

Vocalpoint

https://community.native-instruments.com/discussion/comment/100922#Comment_100922

If GR7 is not listed in your NI account - it cannot be installed.

Native Access is tied directly to your NI account and can only install/activate things you have purchased.

Have you actually purchased GR7?

If so - how? Where? It does need to be registered to your NI acct first before installation.

Or maybe you mean GR 7 "Player". Not sure how that work.

I have GR6 Pro installed (and registered) here - but even I do not see any sign of GR7 in my Native Access.

VP

Samuel Gonzalez

https://community.native-instruments.com/discussion/comment/100934#Comment_100934

I added the Komplete Start, It supposed to include Guitar Rig 7 Player, but I still no see it in Native Access

Vocalpoint

https://community.native-instruments.com/discussion/comment/101322#Comment_101322

When exactly did you register Komplete Start? GR7 was released on Sept 6 - but I suspect it may have taken NI a while to get GR6 Player out of the Start package and put GR7 Player in - and you registered your package before that change occurred.

You already confirmed that all you see is GR6 (in your screen cap) - so I believe that is all you will get.

Now - you might be able to download GR7 player - but will probably need to consult NI Support to see if it's even possible.

That said - I believe Komplete Start is purely intended as a "cost free" entry point for new NI users to try out the various NI bits in there and see if the value is there for them.

I do not believe it was ever meant to be a never-ending "free" platform where every existing Start user out there magically gets "upgraded" when a new "player" version of any included Start instruments appears in the future.

I strongly suspect if I downloaded K Start right now, registered it under a brand-new NI acct - I would most likely see GR7 in there.

VP

Kaiwan_NI

@Vocalpoint is correct. It sounds like you've got the older version of Komplete Start activated. If you'd like to have Guitar Rig 7, you can create a new account and get a new version of Komplete Start.

Samuel Gonzalez

https://community.native-instruments.com/discussion/comment/101397#Comment_101397

I registered Komplete Start a week ago