Windows 11 won't recognize the Komplete Kontrol s88 MK2?

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tyrion101
tyrion101 Member Posts: 2 Newcomer
edited October 2024 in Komplete Kontrol

I have a USB-b cable I've been using for years with my m-audio keystation 88, and the one that comes with the s88 is not long enough. So my new keyboard will power on, run through the startup, then a few seconds later usb device is not recognized. I've installed the proper drivers, but nada. Is this the USB cable not working with this model? All of the USB connections are USB 3 or higher on my PC. I've got at least one USB-c as well. Only other thing I can think to try is get a newer usb-b cable. I've tried all of the things that I've found for USBs not being recognized. So what's the issue here? Did I forget something in the installation process? Is there a button or button combo I am supposed to press after it starts up? I'm grasping at straws here.

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  • giandavid
    giandavid Member Posts: 6 Newcomer

    Hi Tyrion101,

    I hade the same problem with my USB keyboard a couple years ago. I went crazy. I used this cable USB-b only with my keyboard and I never thought that this cable could give me issues.

    After a week I tryed the cable of my printer cause it's the same, and there works again.

    Did you try an other cable?

    Did you upgrade your windows 11 from 10?

    Did you install all the drivers for the main board from the original website ? And did you an firmware upgrade?

    Let me know.

    All the best

    Giandavid

  • tyrion101
    tyrion101 Member Posts: 2 Newcomer

    I installed all the drivers, the only thing I haven't done is try another cable, which should get here by tomorrow. When I got this original cable I don't think USB 2 was all that common, and this might not also be the proper kind of cable either. Windows 11 is what I have been using all along. This keyboard is brand new as in I just got it this weekend. The weird thing is the old cable still works perfectly fine with the old midi keyboard. Just not this one. I'm feeling like the cable is the issue at this point. If it isn't obvious, at present I don't have another cable to try. The one that came with it is too short by a mile.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin

    Check this article, there are a few other steps to check: My KOMPLETE KONTROL Keyboard Does Not Start

  • Phil Norris
    Phil Norris Member Posts: 19 Member

    I'm using the cable provided by Native, and it doesn't work either.

    Native should provide a power supply, they should provide 2 cables.

    AFAIK - you have to buy various USB hubs and different cables and test your way forward, sounds like that is what everybody using these products are doing.

    At some point it might work, but mine doesn't on Mac or PC - so I can't really help you with specifics - rather that their own cable doesn't work either. So they blame it on the PC.

  • DunedinDragon
    DunedinDragon Member Posts: 1,112 Guru

    I don't know if the MK2 keyboard is the same as the MK3, but I definitely needed to provide a separate power supply to my S88 MK3 because it simply draws too much power for most USB powered ouputs. I just used an old power supply from a laptop, plugged it into a wall outlet and everything worked fine.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin
    edited May 2024

    @Phil Norris The original thrread was about a MK2 keyboard, we published these 2 articles to address this kind of questions for ther MK3:

    Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

    Kontrol S-Series MK3: "You're low on power. Please connect a USB-C power supply"

  • Phil Norris
    Phil Norris Member Posts: 19 Member

    I'm following the guide to install the driver for windows.

    My PC is up to date, but the MK3 driver is not on the list - where can I get it?

  • Phil Norris
    Phil Norris Member Posts: 19 Member

    I installed the driver from your website, but that doesn't work. I can't put a picture in here, as I dont have the privileges.

    Device manager shows KONTROL S88 MK3 DFU - but it has the yellow exclamation. The guise says to update with the MK3, but I only have a mark 2 if I follow the guide at LINK (doesn't work either) - but the article is How Can I Update the Driver and Firmware of My Kontrol S88 MK3 on Windows?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin
    Answer ✓

    @Phil Norris So, following this article: https://support.native-instruments.com/hc/en-us/articles/16567321051805-How-Can-I-Update-the-Driver-and-Firmware-of-My-Kontrol-S88-MK3-on-Windows

    At point 18 in the article it only shows you the MK2 DFU? Can you post a screenshot? I've also enabled you to post links!

    I've found the ticket you submitted, I'll add all this info so my colleagues can help you faster.

  • Phil Norris
    Phil Norris Member Posts: 19 Member

    Ok thanks Jeremy, and yes - you are right about point 18, there are screenshots now in the other thread. I don't want to hijack this, so I'll keep it all there.

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