Kontakt 7 crashes because of output section plugins

Mix-Ready
Mix-Ready Member Posts: 1 Member
edited July 2023 in Kontakt

Hello all! I am creating DAW songwriting templates and I have clients reporting that my latest template crashes their DAW after Kontakt 7 loads up. Never happened before with other templates.

Kontakt 7 is used for a drum sample library here (multi-out routing into the DAW). I used Kontakt 7.1.8 when creating the template. The clients reporting the issue were on 7.5.2. However, the issue lies mainly in the Kontakt output section.

This is the first template where I used a bunch of Kontakts built-in plugins in the output section to mix the drums before even hitting the DAW (EQ, comp, limiter etc.).

I just updated to Kontakt 7.5.2 and now I have the exact same issue that my clients have: I open the DAW project, Kontakt 7 loads up, I click on a drum and the DAW crashes. (see video 1)

When I open the DAW project and change the output section to a factory one (without any plugins) it works just fine. (see video 2) So I know what I have to do: I will stray away from using Kontakts built-in plugins in the future and I'll have to adjust my DAW templates accordingly.

If anyone knows a workaround I'd be happy to hear it.

Ps.: looks like I can't post links to my screen recordings because I "need to be around for a little while before I can post links". :,)

EDIT: Starting with a blank output section, I added the plugins again step by step. In my case it's the Supercharger GT compressor and Transparent Limiter which are causing the crashes.

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Answers

  • JesterMgee
    JesterMgee Member Posts: 2,585 Expert

    May help to know what OS/DAW this is being tested with?

    TBH if the issue is internal plugins in Kontakt and you are using multi-out for your kits i'd simply leave processing out of it since that is what people would usually use multi-track setups to place their own processing in the DAW.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,637 mod

    @Mix-Ready You should be allowed to post your video now.

  • vera
    vera Member Posts: 3 Newcomer

    I have Kontakt 7 full version and I usually use it as a plug in in Live. I have extensive problems with Live crashing because of Kontakt 7 eversince. I now have Live 12 and it is still doing the same thing. I have followed all the steps suggested in how to solve the crash problems, and it does not help. Kontakt does not crash as a standalone but crashes everytime as a plugin. This is very frustrating.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,637 mod

    @vera How does the crash occur exactly, step by step? Have you checked all these steps? Kontakt Crashes

    What's your operating system? If you click on the NI logo in Kontakt's window when in Ableton, what version does it show? Is it the same as the standalonbe version?

  • vera
    vera Member Posts: 3 Newcomer

    My operating system is Windows 11. It crashes when I have Kontakt playing inside Ableton and it just crashes Live. The version on the NI logo in Kontakt's window in Ableton is the same as the standalone. When I purchased the full version of Kontakt not long ago I thought I was getting the latest version but now I know it was only version 7.6.1. How does this happen? I paid for the full version of Kontakt on Feb.29, 2024!!! I am totally appalled.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,637 mod

    @vera Ah ok, so not related to outputs like in this thread?

    Regarding your version, have you checked in Native Access for an update to Kontakt 7? Make sure you are using the latest version of Native Access: https://www.native-instruments.com/en/specials/native-access-2/

    Then what happens when you open Kontakt in standalone? Does it crash as well? Have you followed the steps in the article i posted? Kontakt Crashes What were the results of that?

    If crashes still happen, can you give a step by step list of events until the crash occurs?

  • vera
    vera Member Posts: 3 Newcomer

    I have the latest versions of NA as well as Kontakt 7.8. It does not crash as a standalone. I followed each of the steps you have posted but as soon as I thought it was fixed, it crashes as a plugin in Live 12 and 11. I would be playing back a track with Kontakt as plugin and it would stutter leading to an eventual shut down, i.e. crash, of Live. I have always loved your sounds and had no issue with Kontakt as a plugin ever( since 2020) inside Live. Now I have to find alternatives to each Kontakt sound I have placed in all my projects and what a waste of time not to mention the money. Do I have to wait until your next upgrade of Kontakt?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,637 mod
    edited March 15

    @vera Please get in touch with my colleagues from support: https://bit.ly/NI_support_kontakt

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