piano colors volume level changes by itself

tarik koray
tarik koray Member Posts: 4 Newcomer
edited July 2023 in Kontakt

the volume level of particles in piano colors changes by itself time to time, even if i do not change the volume level. sometimes it becomes loud. next day it may become very low. i wrote to galaxy instruments and native instruments both with screenshots. it never has been solved and never got a reasonable answer. i even received a message from native instruments asking me "how was the support i got" which i never got. i actually do not use piano colors anymore because of this reason. i am a bit upset. i have m1 max, logic 10.7.3 and i never live any problems with other plug ins. if this can't be solved i would like to find out if i can get my money back or if i can change it with another library or sell.

thank you..

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Comments

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,525 admin

    Hi @tarik koray can I double-check if you received a reply from our support team on June 15 asking for a recording of the issue you were having? It could be that our reply was sent to your spam box. Also sometimes the reply was hidden from view if you're viewing the emails in a collapsed thread.

    If the problem persists, you're welcome to get in touch with our support team again.

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