New Komplete Kontrol update crashing Studio One

Gorilla Texas
Gorilla Texas Member Posts: 19 Newcomer
in Komplete Kontrol

Hi,

 

Thank you for the update.

 

I can confirm that Komplete Kontrol is crashing Studio One : 

 

*** WARNING: Unable to verify timestamp for Komplete Kontrol.vst3
DEBUG_FLR_EXCEPTION_CODE(c0000374) and the ".exr -1" ExceptionCode(c0000005) don't match

 

  • Please ensure the drivers are fully up to date and you are testing both VST2/3 of the plugin. If the issue remains you will need to contact Native Instruments to ensure the plugin has been fully tested in Studio One 6.1.2

 

Thank you for your patience.

Kind regards,

 

Gary M.

Technical Support Agent

PreSonus Audio Electronics

www.presonus.com

Best Answer

Answers

  • JesterMgee
    JesterMgee Member Posts: 2,099 Expert
    edited June 3

    And this would be on Windows or MacOS (version) or both?

  • Gorilla Texas
    Gorilla Texas Member Posts: 19 Newcomer

    My computer is Windows 10 64bit.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod

    @Gorilla Texas Could you tell us how the crash happens, step by step? Is the Komplete Kontrol standalone application working normally? Have you tried the folllowing? KOMPLETE KONTROL Crashes

  • Gorilla Texas
    Gorilla Texas Member Posts: 19 Newcomer

    When I load a Komplete Kontrol instrument it crashes Studio One. The graphics of the plugin also breaks up. It loads really slow now also. I don't have any NI keyboards so I haven't tried it in standalone. Studio One team also confirm it crashing Studio one.

  • Gorilla Texas
    Gorilla Texas Member Posts: 19 Newcomer

    I will try KOMPLETE KONTROL Crashes now and get back.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod

    @Gorilla Texas Any luck? Do you still need help?

  • Gorilla Texas
    Gorilla Texas Member Posts: 19 Newcomer
    edited August 6
    Komplete Kontrol2.png
    Komplete Kontrol.png

    No it didn't in Studio One Komplete Kontrol just isn't compatible with it as shown in picture, the graphics are disfigured and broken. The app in standalone doesn't give me issues but I don't use it standalone. Another thing the issues only happen when I use samples, no issues using instruments inside Komplete Kontrol in Studio One 6.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod
    Answer ✓

    @Gorilla Texas If the crashes only happen with the sampler module, then it's a known bug already: Crash when opening projects with Komplete Kontrol in Sampler mode

    "the bug has been filed: KBDSW-7402 It is now in the hands of the developers."

    Regarding the graphic issues, what graphic card are you using? Is the driver for this graphic card up to date? What display settings?

  • Gorilla Texas
    Gorilla Texas Member Posts: 19 Newcomer

    NVIDIA Geforce RTX 2070 yes it's up to date and display is 1920 X 1080 60Hz

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod

    Thanks for the info. Unfortunately there's no date for a fix at the moment.

  • Gorilla Texas
    Gorilla Texas Member Posts: 19 Newcomer
    edited August 8

    Wow that's a shame thanks for letting me know!

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