How do I find out why Komplete Kontrol crashes?
Until four weeks ago, I had a fully operational setup with Windows 10, Ableton Live 11 and the Komplete 13 Ultimate Collector's Edition.
Then, one of my side hard disks E: started crashing. It is old and has reached end of life. That drive contains user documents - letters, photos, etc. - that are not relevant for my music setup. I copied all data from it and physically disconnected it from my system.
My system boots from another drive C:. My audio software - Ableton, Komplete, VST folders, etc. - are installed on yet another drive F:. All of my software works fine, with one exemption:
When I start Komplete Kontrol, installed on "F:\Native Instruments\Komplete Kontrol" it crashes shortly after startup. It will scan for plugins, as usual. After completion, it shortly display its main screen. Then it close without further notice.
This happens in both cases, when I open it standalone as well as when I open it as a plugin.
Starting other NI tools works fine though. I can successfully start and use tools like Kontakt 7, Massive X, etc., standalone and as plugin. Komplete Kontrol is the only thing that fails.
When I reconnect the failing hard disk E:, Komplete Kontrol starts alright as well. It lets me choose instruments, play them, produces sound. Up to the point when the failing hard disk suddenly disconnects. Then Komplete Kontrol will again close without further notice.
I assume that there is one setting of Komplete Kontrol which still connects to that hard disk E:. Maybe it tries to scan there for templates, preferences, downloads, updates infos, whatever. When it cannot access that drive, the code ends.
Unfortunately, I cannot identify which setting that is, or how to fix this. I've resorted to NI's articles on registry editing and resetting the user database, but following these steps didn't solve the situation.
Is there another tool I can use to collect logs or input from Komplete Kontrol while it crashes to see what exactly is failing?
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