An error occured while processing your serial?

lnsp

I just bought a new Komplete Kontrol S88 MK2 from Thomann but the activation always fails with "An error occured while processing your serial number"?

What is happening here? I've already opened a support case, but maybe someone here has a tip how to fix that quickly.

Paying a big chunk of money for a product and not even being able to use it properly because the bundled libraries are missing is a pretty bad customer experience.

Jeremy_NI

For issues regarding serials please contact our registration colleagues here: https://bit.ly/NIsupport_RA

LostInFoundation

Try to install a previous version of NA to see if things get better

https://support.native-instruments.com/hc/en-us/articles/360000407909-Native-Access-Legacy-Installers-for-Older-Operating-Systems

Jeremy_NI

For issues regarding serials please contact our registration colleagues here: https://bit.ly/NIsupport_RA