Instruments crash after installing Kontakt 7 Player

Navid Member Posts: 3 Newcomer
edited April 26 in Kontakt

I use Windows 10 and Kontakt 6 Player and was quite happy with it. When I updated to Kontakt Player 7 a few of the instruments made by Native Instruments (Hybrid Keys, Soul Sessions, Ethereal Earth) crash both the standalone and VST versions of Kontakt Player 7 every ... single ... time.

All other third party Kontakt instruments load and work fine on both versions. All my Kontakt samples are on one drive and the directories to the samples are correct. This does not make sense to me.

Best Answer


  • LostInFoundation
    LostInFoundation Member Posts: 1,905 Expert

    Are the NI instruments themselves updated to the newest versions? It could have something to do with new VST3 versions.

    Are you loading them in previous projects in which they were already used (in a DAW)? Or are you loading only Kontakt to play them?

  • Navid
    Navid Member Posts: 3 Newcomer

    Hi. As far as I can tell (using Native Access) all my instruments are up to date. The installation paths are the same as they all go to the same sample drive. Native Access is also up to date.

    These particular instruments not only crash my DAW but they also crash the standalone version of Kontakt Player. I just don't understand why. I've even re-installed version 6 Kontakt Player and they all work with that version.

    It doesn't make sense to use both versions on Kontakt on a project. Their own instruments should be compatible or at least create upgraded versions of them.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 5,374 mod
    Answer ✓

    Hey @Navid Please get in touch with our specialists here, we'll need to have a deeper look in your system:

  • Navid
    Navid Member Posts: 3 Newcomer

    Thank you so much. Contacted the Support Team, used the Support Tool and sent back the results. Hopefully a solution would be found.

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