Problem with Guitar Rig 5.2.2 and Native Access 3.3.0 (Guitar Rig 5 in demo mode)

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Answers

  • Pascal MOURARD
    Pascal MOURARD Member Posts: 4 Member

    Same thing for me... I just upgraded my old mac Book pro 2012 with Sierra to a mac mini M1... I'got a lot of stuff... I takes me more than a week to configure correctly all the plug ins, app... This guitar 5 démo problem is really boring

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @Pascal MOURARD Guitar rIg 5 was discontinued a while ago, it's an issue with newer Macs and their new architecture, here's the workaround: GUITAR RIG 5, KONTAKT and SUPER 8 R2 Open as Demo Versions on Apple Silicon / M-Systems

  • Pascal MOURARD
    Pascal MOURARD Member Posts: 4 Member

    Thanks Jeremy , i saw this trick before and tried it but it makes others Native products not really usables...and i want to go to music not geeking all my life. Guitar Rig 'll go to trash, i'll forget it and now use overloud Thu or Neral dsp...

  • bakuba
    bakuba Member Posts: 1 Newcomer

    Hello,

    I keep having the same bug, tried to delete all files then install again, guitar rig still opens as DEMO and won't let me active stating: Service centre cannot be found. Please run the product installer again to install service centre.

    I tried to do the trick with downgrading to older native access version then re-install GR5 and suddenly my whole DAW won't open, all NI instruments/plugins could not be run. Got to re-install back the updated Native access, restart my mac couple times and finally I could at least open my DAW sessions. GR 5 still not working… any help ?

    Thanks

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    https://community.native-instruments.com/discussion/comment/159713#Comment_159713

    Have you checked the article I've posted 2 posts before yours? It seems you have a M1 Mac: GUITAR RIG 5, KONTAKT and SUPER 8 R2 Open as Demo Versions on Apple Silicon / M-Systems

    If that didn't help please contact our support specialists here: https://bit.ly/NI_support_NA

  • esaporski
    esaporski Member Posts: 2 Member
    edited June 19

    Having to install an outdated version of Native Access is unacceptable. That's not a solution, that's a workaround. This problem is not new anymore, they should have released a fix by now.

    The software runs fine on the new Macs and it's not working because of ACTIVATION.

    If you cannot make old products work because of LICENSE/ACTIVATION, release a version without it.

    It's really sad when people that bought the product have a worse experience than who pirated it.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    https://community.native-instruments.com/discussion/comment/160776#Comment_160776

    These products were discontinued way before the birth of Sillicon Macs. You can still use them with this workaround or use it on a supported system.

    Guitar 5 and Kontakt 5 latest supported OS is MacOS 10.15.

    Super 8 R2 standalone is discontinued and has been replaced by the version 1/Reaktor ensemble (which should be available to you).

  • esaporski
    esaporski Member Posts: 2 Member
    edited June 20

    I know, they are discontinued, I don't want NI to keep updating Guitar Rig 5. The problem is that IT WORKS, but ACTIVATION prevents me from using it. It has nothing to do with the software itself.

    If you cannot make activation work anymore, remove it.

    Edit: who pirated the software can still use it on new M series Macs, they don't need NI to update anything.

  • CJAXEMAN
    CJAXEMAN Member Posts: 2 Member

    im so fed up. my guitar rig 5 pro stuck in demo.. cant upgraDE ….. SERIAL IS CORRECT. yet in demo mode. 😥

    tried everything. no help from native instruments service support.

    then i bought guitar rig 7 pro. also big problems. cant use it with rig 3.. them\n wen i reinstalll, alll 7 pro presets dissappeared, now both guitar rigs 5 and 7 not working. just bought a new laptop, asus zephereus . dont know wat to do. ….

  • CJAXEMAN
    CJAXEMAN Member Posts: 2 Member

    if i get some help to fix guitar rig 5 pro thats stuck in demo mode, i have something to use… any body can help

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    edited July 24
    https://community.native-instruments.com/discussion/comment/167577#Comment_167577

    I checked your ticket from 2022, I see there has been some misunderstanding. You have 2 NI accounts, one with a gmail email, one with yahoo, I assume you're logged in in Native Access with the account that doesn't have the GR5 Pro license. We can merge everything into one account and that should solve the issue, let me know which one you want to keep.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    https://community.native-instruments.com/discussion/comment/167575#Comment_167575

    Rig 3 is not supported on Guitar Rig Pro 6 or 7, the device has been discontinued years ago.

    Regarding the missing presets in GR7 Pro, can you give more details?

    Could it be that you selected a colour favorite filter here?

    Screenshot 2024-07-24 at 09.44.59.png

  • LemfGently
    LemfGently Member Posts: 1 Member

    This has worked for me. Thank you.

  • SaschaFranck
    SaschaFranck Member Posts: 161 Advisor
    edited November 29
    https://community.native-instruments.com/discussion/comment/160855#Comment_160855

    All this is irrelevant. The plugins themselves are still working fine. It's just your copy protection that doesn't.
    Besides, GR5 worked just fine until I updated NA 2 days ago. And nobody with a sane mind could've expected that a NA update would actually deactivate a plugin.

    And as far as Super 8 goes, moving it to Reaktor has been an offense towards your Mac users because Reaktor runs incredibly bad under silicon macOS and isn't supported at all anymore.

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