Komplete Kontrol Mk2 S series light guide problem

Hi,
I've just noticed that the 2 left-most keyboard light guide LEDs on my S49 are not working. All the others are fine.
Anybody seen this before and have a fix, or is it simply a hardware fault?
Best Answers
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@wjoyce It definitely looks like a hardware issue, you need to get in touch here: https://bit.ly/NISupport_Hardware
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Just reporting back - it was indeed a hardware issue. I RMA'd it with the retailer and was repaired at a UK service centre
2
Answers
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Is this true if you have it turned on but not connected to anything? Libraries are able to defeat those keys and sometimes do if you have them loaded.
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Yeah, it's the same if I select a full range instrument and they're not lit when using instruments with C0, C#0 keyswitches either. I've also tried Vegas mode and they don't light. It's just the C and C# keys.
0 -
@wjoyce It definitely looks like a hardware issue, you need to get in touch here: https://bit.ly/NISupport_Hardware
0 -
Just reporting back - it was indeed a hardware issue. I RMA'd it with the retailer and was repaired at a UK service centre
2
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