Komplete Kontrol Mk2 S series light guide problem

wjoyce
wjoyce Member Posts: 14 Member
edited October 2024 in Komplete Kontrol

Hi,

I've just noticed that the 2 left-most keyboard light guide LEDs on my S49 are not working. All the others are fine.

Anybody seen this before and have a fix, or is it simply a hardware fault?

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  • DunedinDragon
    DunedinDragon Member Posts: 1,111 Guru

    Is this true if you have it turned on but not connected to anything? Libraries are able to defeat those keys and sometimes do if you have them loaded.

  • wjoyce
    wjoyce Member Posts: 14 Member
    edited April 2023

    Yeah, it's the same if I select a full range instrument and they're not lit when using instruments with C0, C#0 keyswitches either. I've also tried Vegas mode and they don't light. It's just the C and C# keys.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,884 admin
    Answer ✓

    @wjoyce It definitely looks like a hardware issue, you need to get in touch here: https://bit.ly/NISupport_Hardware

  • wjoyce
    wjoyce Member Posts: 14 Member
    Answer ✓

    Just reporting back - it was indeed a hardware issue. I RMA'd it with the retailer and was repaired at a UK service centre

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