I need to post this - NI deserves it.
Like many were echoing at the time - I was quite disappointed with the Kontakt 7 product. I let it be known that NI appeared to be making little to no effort to listen to their customer base.
Over the past 6 months - NI have made countless efforts in the are of requesting customer insight. I actually do believe that the company is truly trying to listen more and make better decisions going forward on where to invest their time and development. I really do look forward to the results of this.