Invalid Serial on New S88

tylernorris
tylernorris Member Posts: 1 Newcomer
edited February 2023 in Komplete Kontrol

Received a new Komplete Kontrol S88 yesterday from NI's Amazon store, opened Native Access (where I already have other NI apps), typed in the hardware serial number (several times) and am met with an "Invalid serial!" message.

Over 24 hours ago I submitted a ticket to NI's support system, still with no response. Hoping someone from NI monitors these and can assist with the ticket.

Thanks.

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Comments

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,525 admin

    Hi @tylernorris we've escalated a ticket for you and it looks like our support team has gotten back to you already. If you need any further assistance, feel free to reply to our email. 🙂

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