Komplete Kontrol not lighting up or working

You don’t seem to understand what a “troll” is. I’m a disenfranchised 20 year consumer of NI products. My complaints are legitimate, as are the many, many others you’ll find wherever NI products are sold or discussed (besides their own website, and apparently, this forum).

I’m glad you’ve had a good experience. That doesn’t invalidate my own, nor does it negate the need to help NI—including their reps on this forum—understand the appalling lack of care when it comes to loyal customers.

I didn’t see you ask for any help, just complain!

You think this was my first stop?

Accepted, but It has nothing to do with being offensive, I was not offended, just rolled my eyes at another entitled kid throwing their rattle out the pram because things aren't done as they expect. It's a simple case of you want help, you just bring to the table what could be used to help you (details of the problem, screenshots and leave the hurt feelings at home). If this condescending and entitled tone is how you have been seeking assistance from NI then i'm not surprised it takes some time to get back to you.

Most of us get what you are saying as some of us have probably known NI longer than you have been sucking air (in fact I was producing before they even formed as a company). That is improving (at only the speed at which NI can improve things) especially on the forums here (just not on weekends) and we also have or own gripes/issues with the company/software but that should be saved for a dedicated thread on the subject, not dropped into every thread you create and certainly not needed in someone else's thread, especially since in your "long time" you have never been a member of the forums to help anyone else. Entitled is the word that comes to mind.

Was explaining exactly this kind of thing to my 13YO daughter only a few days ago so I have a sense of how kids like to act these days.

Lets move on from this and take it as a learning experience.