How to get support to contact me to return or replace a defective controller?

philJones · May 2023

I reported to support, opening several tickets, and have not recieved any emails except the ticket numbers.

I bought a Machine Mk3 and it arrived but has never booted, I bought and tried a new usb but its not a cable problem. The controller has never worked.

Please someone help me with this. I've been waiting weeks for help with this.

Phil

ShelLuser · May 2023

There's no need to start a second thread while you already have one 'active':

https://community.native-instruments.com/discussion/13301/how-do-i-return-exchange-a-defective-product

Instead, use that.

philJones · May 2023

thanks forgive my ignorance.

How to get support to contact me to return or replace a defective controller?

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