Crossgrading price saying I'm not eligible even though I am
I'm trying to buy kontakt 7 and do it through the crossgrade price to save 100 dollars. It says I do not qualify for cheaper purchasing even though I have two of the plugins that are eligible for crossgrade pricing. I have both Vintage Organs and West Africa. They are both the full version and run in the kontakt player, I have serial numbers for them on native access. Should I just go ahead and buy the cross grade anyways? I don't want to buy it and not be able to run it.
Best Answer
-
@cooldude6199 It could be a glitch/bug on our website. If you own the said products, it should be fine but better check with my colleagues here: https://bit.ly/NISupport_OP
1
Answers
-
It looks like crossgrade should work for you, but better to check with NI Support if NI eshop says no....
1 -
@cooldude6199 It could be a glitch/bug on our website. If you own the said products, it should be fine but better check with my colleagues here: https://bit.ly/NISupport_OP
1 -
Facing a similar issue for the purchase of Komplete 14 Ultimate and the NI support hasn't reverted to the ticket yet. Anywhere else I can raise this issue or get a solution?
0
Categories
- All Categories
- 18 Welcome
- 949 Hangout
- 56 NI News
- 471 Tech Talks
- 2.5K Native Access
- 11.1K Komplete
- 1.3K Komplete General
- 3K Komplete Kontrol
- 3.9K Kontakt
- 842 Reaktor
- 298 Battery 4
- 611 Guitar Rig & FX
- 325 Massive X & Synths
- 761 Other Software & Hardware
- 4.1K Maschine
- 4.8K Traktor
- 4.8K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators