F1 Kontrol not recognised by pc, solutions?

DonCarlson
DonCarlson Member Posts: 3 Newcomer

Hey, I'm using Kontrol F1 Controller. Since a few days, my pc don't recognise the F1 anymore. When I connect it by USB all buttons light up for a second and the Windows Sounds for accepted USB appearse. The device manager just shows unkonwn device. I tried to reinstall the drivers but that dont't work. Any ideas what to do?

Thanks alot.

Best Answer

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    Answer ✓

    Hmm, this issue goes to far to be resolved here, therefore I have now asked the Traktor Tech Support team to get in touch with you. Please keep an eye on your email inbox!

Answers

  • Markovicz
    Markovicz Customer Care Posts: 381 mod

    Hi @DonCarlson, first step to recommend would be to follow the steps in this Knowledge Base article:

    How to Reinstall the Native Instruments Controller Editor

    I hope this helps!

  • DonCarlson
    DonCarlson Member Posts: 3 Newcomer

    Thanks for your answer. Unfortunately the article didn't help. I tried the F1 on my laptop too, same problem. I also tried different cables but still it says unknown device.. Is there something else I can try? Thanks again :)

  • Markovicz
    Markovicz Customer Care Posts: 381 mod

    Uh, okay - the test on another computer makes pretty clear that the F1 is defect (I presume you tested another USB cable as well)...

  • DonCarlson
    DonCarlson Member Posts: 3 Newcomer

    Yes, I did.. But the buttons light up for a moment after connecting with the usb cable, so I still think it's a connection problem. Kind of weird that it should be defect, cause it didn't get hit or something, just laid on my table.

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    Answer ✓

    Hmm, this issue goes to far to be resolved here, therefore I have now asked the Traktor Tech Support team to get in touch with you. Please keep an eye on your email inbox!

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